Sky Installation

To whom it may concern,

Account number : 621060484568

Job number : 46355810

In regards to my telephone conversation with a Sky employee over the

last few days, I am extremely dissappointed with the customer service I

have received. It was arranged that a Sky engineer would come and fit

my Sky Plus Box on the 07th July ( which I should point out that you

have debited our account with your fees) did not arrive.

The appointment was re-arranged for the following day, which i was

fairly satisfied with, however i was again contacted by a Sky engineer

on this day to confirm that he would only be able fit the box between

7pm -10pm. I called Sky myself to ask if there was anything that could

be done regarding this and they gurantee me that the engineer would be

with me by 7pm that evening. On this information I stayed in Sunday

evening waiting for the engineer, then to be called by him advising

that he was not going to arrive at all.

I have now rearrange my appointment, but feel very unconfident that

this will be upheld. As you have already debited my account for your

service, i should have received what i am paying for. I have spoken to

Sky myself today and they are prepared to refund me £10.00 which i find

a huge insult.

Please contact me back regarding this as a matter of urgency, please

contact me on either 07900907980 or email me at sam.savage AT adrianflux.

co.uk with your response.

Kindest Regards

James Goude

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