SPRINT PCS/CELL SERVICE

I am typing this complaint about Sprint PCS, 1st and foremost I had =

their service for 2 years and had nothing but trouble, from never =

receiving my bill on time to having my phone continuously drop calls in =

my home office on a daily basis while I was on the phone with clients. =

I called to cancel my service after my two year contract was up and the =

person in retention convinced me to try out a new phone because I had =

and old one and that must have been the problem. I wanted to get a MP3 =

player phone and was told that the Razor Phone could download music =

files from my computer. After 4 hours of time on the phone with =

multiple phone technicians I still couldn't down load songs. I called =

back to cancel my service and was talked into trying the "Fusic Phone" =

it worked like and MP3 player but still dropped calls in my home while I =

was talking to clients. Keep in mind I was in constant contact with =

Sprint reps the whole time this was going on. I asked specifically when =

I called to turn off my service and when I got the "Fusic Phone" when I =

needed to turn it off. I was told I had 30 days when I got the fusic =

phone to try it out and if I wasn't satisfied I could return the phone. =

I asked the phone rep the day I turned off my service to verify that I =

was turning it off and sending my phone back in the correct time frame =

and of course she said yes. I have asked for all of the notes on my =

account to be sent to me and they refused to do it. Now they are trying =

to charge me for canceling my two year contract. I will tell every one =

I know and then some to never use Sprint. This is the single most worst =

company I have ever done business with in my life. Again sprint is the =

worst company I have ever done business with in my life will do nothing =

but tell people the are horrible.

Troy R Smith