Boost Mobile THIEVES with HORRIBLE Customer Service

My son purchased a Boost Mobile phone along with a $30 re-boost card =

with his own money received for his birthday. I called a customer =

service Representative at Boost Mobile to have them activate the phone =

and add the re-boost card. At the end of our call the representative =

assured me that the $30 had been added to the phone and he gave me the =

new Boost Mobile Number and walkie talkie number. @ 4 days later I =

called my son his phone and it just rang. After trying this several =

times, I called my landline phone at home using the Boost Mobile and =

discovered that the incompetent representative had given me the wrong =

Boost Mobile number. I tried to call my son's phone again using the =

number that displayed on my home caller ID and it stil just rang. After =

calling another customer service representative I was informed that the =

previous rep entered the info wrong and that I would need to get a new =

phone number and walkie talkie number. When I called the new number it =

just connected me to the voicemail. I had to call a third customer =

service rep to assist with that problem. Then two days later I =

discovered that the customer service rep. NEVER added the $30 re-boost =

card and my son had $1.00 remaining on his account. The boost mobile =

phone came with $10 on it and the rep never added the additional card to =

the phone. I WAS FURIOUS. Much like the other complaints about this =

ridiculous company, they refused to credit the account. I spoke to a =

manager that gave me a tracking number and said he would request that =

the phone be credited the $30. What do you know. The claim was denied. I =

asked for the address to their corporate offices and was informed that I =

could post my concern on thier website because that info goes to =

corporate. That was bull. I posted and to date, no response. There are =

many other pay as you go services and we need to use them and stop =

letting Boost Mobile rip us off. My son is out of $30 for NO GOOD REASON =

except that Boost Mobile allows poor customer service and incompetent =

staff to work for them. I was able to find an address for the Corporate =

office. Maybe if we all bombard them with complaints about the lousy =

service they are providing they will get the picture. That and just =

change where we and our children do business. The corporate address is =

Boost Mobile, 8845 Irvine Center Drive, Suite 200, Irvine =

California,92618.