Boost Mobile THIEVES with HORRIBLE Customer Service

My son purchased a Boost Mobile phone along with a $30 re-boost card =

with his own money received for his birthday. I called a customer =

service Representative at Boost Mobile to have them activate the phone =

and add the re-boost card. At the end of our call the representative =

assured me that the $30 had been added to the phone and he gave me the =

new Boost Mobile Number and walkie talkie number. @ 4 days later I =

called my son his phone and it just rang. After trying this several =

times, I called my landline phone at home using the Boost Mobile and =

discovered that the incompetent representative had given me the wrong =

Boost Mobile number. I tried to call my son's phone again using the =

number that displayed on my home caller ID and it stil just rang. After =

calling another customer service representative I was informed that the =

previous rep entered the info wrong and that I would need to get a new =

phone number and walkie talkie number. When I called the new number it =

just connected me to the voicemail. I had to call a third customer =

service rep to assist with that problem. Then two days later I =

discovered that the customer service rep. NEVER added the $30 re-boost =

card and my son had $1.00 remaining on his account. The boost mobile =

phone came with $10 on it and the rep never added the additional card to =

the phone. I WAS FURIOUS. Much like the other complaints about this =

ridiculous company, they refused to credit the account. I spoke to a =

manager that gave me a tracking number and said he would request that =

the phone be credited the $30. What do you know. The claim was denied. I =

asked for the address to their corporate offices and was informed that I =

could post my concern on thier website because that info goes to =

corporate. That was bull. I posted and to date, no response. There are =

many other pay as you go services and we need to use them and stop =

letting Boost Mobile rip us off. My son is out of $30 for NO GOOD REASON =

except that Boost Mobile allows poor customer service and incompetent =

staff to work for them. I was able to find an address for the Corporate =

office. Maybe if we all bombard them with complaints about the lousy =

service they are providing they will get the picture. That and just =

change where we and our children do business. The corporate address is =

Boost Mobile, 8845 Irvine Center Drive, Suite 200, Irvine =

California,92618.

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I am so angry at Boost Mobile. I wanted to sign up with their unlimited plan. I called, to verify their first month is free, and asked if I could go to their store and select any of their phones, and if they would all work on that plan. After waiting on hold for about twenty minutes, I finally reached a rep, who said, yes, any phone would work, and I would get my first month free. I drove to the next town, and bought one of their less expensive phones. When I got home, I called to activate, and they told me the phone I got would NOT work, and that I would have to get one of the $100+ dollar phones for that plan. Of course, they kept pressuring me to pay the $50 for the first month (for a lesser plan), with my credit card... the month I was told I would receive free with the unlimited plan.

This company tries to sucker people in, and then convince them to spend more and more. I will never do business with them!

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My husband and I have has boost mobile for almost a year now, we recommended them to numerous friends and family members along the way - HOWEVER - we recently wanted to change our plans, which has been easy and problem free until the other day when we wanted to upgrade to the unlimited plan - they had a bundle of excuses as to why they could not do that for us. When we requested to talk to a manager they forwarded us to a "supervisor" which is about the equivalent to a Taco Bell shift supervisor. Two supervisors later and blatant refusals to give us a manager or anyone higher they finally provided me with an email address to the "corporate office". I immediately drafted a email with my many complaints (ie bad customer service, no attempt to resolve the issue, lack of options, false advertising and non english speaking personnel) - I sent that email well over a week ago now and have yet to receive anything back!

I plan on reporting them to the BBB and Attorney General if I do not hear back from them in the next day or two!

Revol Wireless offers similar plans as well as all of the normal carriers - lets ban together and show Boost that we EXPECT good customer service provided by good quality AMERICAN employees!

REMINDER: Sprint and Nextel are Boost's mother companies - don't use their other prepaid options either =-)

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I purchased a Boost Mobile Premium plan over a year ago for my daughter. The monthly "re-up" fee was deducted each month from my checking account. Two months ago we called customer svc and asked them to cancel the phone since my daughter was getting another service. The past two months they have continued to take the money from my account. I just spent almost an hour on the phone being transferred from one rep to another, most who could BARELY speack English and it seemed that not one of them could understand what I was asking them to do (or they chose to play dumb!) and each one telling me that they cannot help me, and that I would need to speak to someone else.

I asked them to please just cancel the account and stop taking money from my checking account. I was told that they could only "suspend" the account but could not cancel it. When I asked for a refund for the past two months (as we had called to cancel the phone in October!) I was told that it is against their policy to issue refunds and that there is no record in their system showing where we requested the cancellation (obviously the person we talked to before did not put the information on my account, since they never cancelled the service and they continued taking the money).

I finally reached someone who SAYS they took my debit card number out of their system and that they would not take any more payments from my account. I'll believe that when I see it.

This is absolutely the worst customer service company I have ever dealt with. I do plan on writing the corporate office and voicing my complaint, along with my repeated request for a refund ($75.60 per month for the past two months!) but I doubt it will do any good.

I am going to have to contact my bank and request that they not honor this debit if/when it comes in next month. If they can't do that, then I will have to change checking accounts to get this stopped.

NEVER EVER give your credit card or debit card information to these people. They are THIEVES and will rob you blind!!!

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I have had a boost mobile phone for about 2 years now, so does my mother and everybody that I know. We load it check the time, we know how much will be deducted per day or per call if you use it as a phone. Only because you had a bad experience doesn't mean that everybody should avoid using boost mobile. I advice that you get the card number that you purchased for $30 and call customer service once again. Doesn't hurt to keep trying until you get what you want, and yes the agent might have given you the wrong number and didnt credit your account properly, but they are only humans that make mistakes and therefore you deserve a reimbursement for that money.

Thank You