Aeromexico complaint

Dear Readers:

Some unfortunate highlights from my experience on an end-of-June/early July

2007 round trip from San Antonio to Mexico City, on Aeromexico. We had a

direct flight down, with the plane delayed for 30 minutes for mechanical

inspection. The return trip had a scheduled stop over/flight change in

Guadalajara, and after arrival we found out this leg of the trip was

cancelled. Aeromexico flew us back to Mexico City 6 hours later, and

arranged for us to fly on a Mexicana flight direct to San Antonio. We had

been scheduled to arrive back in San Antonio by 1:30 pm, but with

cancellations/redirects ended up back in San Antonio at 8:45 pm. The only

compensation from Aeromexico were meal vouchers.

Also, if you book Aeromexico with intra-Mexico stopovers, be prepared to

trek long distances cross-terminal and between gates - not pleasant with

some of the airports undergoing construction/upgrades, inadequate air

conditioning and long distances between their international and domestic

gates.

My advice: only book Aeromexico for non-stop flights between the US and

Mexico destinations. Dont' waste your time arguing for compensation - you

won't receive anything but meal tickets for their delays. For any

reticketing, go through their Premier Class counter agents - helpful,

understanding and efficient, though powerless on compensation.

Caveat emptor,

Erik