Complaints.com

From: Message Author
Date: Friday, 06-Jul-07 14:04:25 CDT

I lost my citibank credit card and was told there were no charges. About 3=

months later I got a bill in the mail for $250 and a threat that I better =

pay -- this was the first time I heard about anything (I had not activated =

my new Citicard). I called that night and it turns out there was a legitim=

ate charge on the card that they had not told me about for $100, the balanc=

e was fees. I was assured that these would be waived as long as I paid the=

$100 which I did immediately.

3 months go by and I receive a letter from a collection agency. The bogus =

charges were not credited and I call resolution department and they say fax=

a letter to say what happened -- I do this. After 2 weeks I call the disp=

ute department and am informed that they have made there decision and I owe=

the money, 'Christina' then chastises me for interrupting her. She is her=

own manager so don't bother asking to talk to anyone. No she can't connec=

t me to anyone who can help. Pay up is the message conveyed in an incredib=

le rude way.

I see no alternative but to pay as they have my credit history as hostage a=

nd refuse to discuss it. Hopefully my feedback will cause you to think twi=

ce before using citibank. I will never use them for anything again

Patrick Cauthorn

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