UNITED AIRLINES - SERVICE COMPLAINT

: United AIRLINES - Piss

Poor Service, Travel Package rip-off.

I SENT THE FOLLOWING TO : UNITED AIRLINES CONSUMER RELATIONS:

1. We booked our trip through United Packages (Airfare for two,

roundtrip, Hotel, Rental Car (ALAMO). After booking, I checked to see

what the cost would have been if I booked everything separately. I

realized I cold have saved about $60. The agent who booked the trip,

told my wife, that the rental car was @$75 per day. Alamo customer

service said that the total paid to them was $75. Not $75 per day. We

were told the car rental did not incluyde tax. We were not told it

included such outrageous fees, that totaled $30.68. Basically,

charges that Alamo is charged by the the local Las Vegas facility,

that they then pass along to the consumer, and tax that as well. What

a rip-off.

2nd complaint. After arriving at the airport in LV on our return

home, we got to the airport 1 hour and 40 minutes before the flight.

We then got into a check-in line. When we finally reached the front,

after about a 20 minute wait...we were told that the line was only

for self-check-in on a computer kiosk. A United attendant was helping

people with the Kiosk. There was no sign indicating this line was

only for kiosk check in, nor did the attendant make any announcements

that it was for self-service check in. We were then told we'd have

to get on anouther line, where we waited an additional 12 minutes, so

we could have the honor of actually speaking to one of only two check-

in personnel. As a result we got to the gate just 5 minutes before

boarding, after going through the long lines at security. Security

just happened to run out of trays to put the customer belongings in

at the conveyer belt. Customers, yelling..."you are out of trays!."

Attendants looking like...they could give a crap. Finally the "tray

meister" came back from his bathroom break...or whatever.

Shame shame, United. I see where you got that cute little name TED

from. FrustraTED, exhausTED, HumiliaTED and mistreaTED. I will go

back to my favorite carrier, SOUTHWEST AIRLINES, after this

disappointing experience with United and your friend TED.

RON BASTONE - Bakersfield, CA

Ron Bastone

Email User

"wherever you go, there you are!"