Sears/LG Kenmore Elite 3 Door Refrigerator

Having owned several Kenmore appliances - including 2 refrigerators - in =

the past, and being a loyal Sears customer for more than 20 years, I =

bought a Kenmore Elite Trio refrigerator in May 2006. Turns out this is =

a piece of junk. I have researched at least 2 recalls on this model =

since 2003. Mine died about 3 months after purchase and after trying to =

get a replacement through the normal Sears channels was successful only =

through the good offices of the salesperson the unit was purchased =

through.

Now the darn thing has died again. Sears has refused replacement again =

and will not discuss replacement until a service person has verified the =

problem. I guess I'm not qualified to tell if a refrigerator is =

working, while my food spoils and my wife is ticked.

After an hour on the phone, up through the food chain, Sears "I can't =

help" attitude, and lack of response to a so-called "valued" customer =

and their non-existent customer service has forced me to believe this is =

not the Sears of old. The manager I spoke to even had the chutzpah to =

quote from the legal requirements document he seemed to have readily at =

hand.

It's a good thing? I purchased a 2-year extended warranty on this unit, =

expecting further problems, and boyo, was I right! It would appear this =

piece of cr*p, made by LG in Korea, is destined for the trash heap once =

the extended warranty expires. $2000 down the drain.

So here I sit, on vacation, which is over the day service is scheduled, =

with a roomtemperator waiting for the technician. Then I will have to =

take time off from work, the day I return from vacation, to deal with =

the repairman, who I am sure will have to order parts or a replacement =

unit. Then I can take some more time off work for that service call as =

well. I will never buy another major product from Sears.

Tell your friends, Kenmore is no longer the appliance of legend, and =

Sears doesn't care.