Price Pfister faucets ( now owned by Black and Decker)

I bought Price Pfister faucets for the kitchen sink. I also had a new counter top made and selected a new cast iron/ enameled sink for the new faucets. ( Read lots of $$$$$ for the custom-made counter top / sink / labor and plumbing.) The faucets have NEVER worked.

When I called Price Pfister customer support, they knew of the problem and sent a replacement diverter--HOWEVER, it was NOT the right part so Lowe's kindly took are of the problem by giving me a portion of a faucet on display. Another plumbing charge and it still doesn't work. I could use the system by using the sprayer. However, the sprayer MUST be facing down in the sink because IF it is in the upright position it is supposed to be in, the entire kitchen is sprayed with water when water is turned on. It is infuriating to have be "hosed" when turning on the water, not to mention the mess and aggravation.

Is there NO CLASS ACTION suit? I am furious. I would have made completely different decisions about the sink etc, if I knew the plumbing fixtures would NOT work.

NEVER BUY PRICE PFISTER is the lesson I learned. At the same time I bought Kholer for the bathroom and NEVER a problem with it

Kathleen Lynch

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About 2-1/2 years ago I remodeled my kitchen and installed a Price Pfister single-lever removable sprayer head faucet from Home Depot. Within one month the weight of the heavy metal handle began to shut off the faucet whenever it was turned on. I contacted Price Pfister and was asked what kind of internal valve cartridge was in the product (???). I was then advised that if it was a "plastic" one that they had an improved (more expensive) "ceramic" cartridge which they would send me. The new cartridge was received, a plumber called and about $100 later (roughly the price of the faucet) things were back in order.

One year later the same problem happened. Another call. Another cartridge. Another plumber's bill. Another fixed faucet.

A few months ago, it happened again. But this time leaks started to develop inside the faucet assembly so I was sent not only a new valve cartridge but a complete removable sprayer head assembly as well. But I have stopped short of having it repaired becasue I have asked myself why such a product has to be repaired every several months. Granted, the Price Pfister people have provided these apparently expensive replacement parts free of charge but the plumber does not get compensated by them. I have invested nearly $200 in labor to repair a nearly 3-year old $100 faucet.

Why did my 30-year old Moen faucet only break once every 6-8 years and cost less than a dollar to repair at the local hardware store? I think I should have kept it.