IKEA Seattle: No Refund for Non-Existent Product Charge

Hi, below is my complaint about IKEA Seattle:

On 7/1, I purchased a sofa from IKEA, along with other items. The charge for

the sofa and other items was $1,262.09 + home delivery shipping fee of

$49.01. When I paid for the sofa, the sales people mentioned that they

reserved the sofa for me for the home delivery (proof available).

However, right before the home delivery, customer service rep called to tell

that the sofa was oversold, so they are not able to deliver, and the price

of the sofa will be refunded. Nothing happened since then.

So, I called IKEA Seattle on 7/4 and the customer rep that I talked had no

idea about my case. Obviously, the initial call was not even recorded on

their system, hence no refund. The new customer rep gave me the case number

"1614507" and promised that I would be called the latest 7/5 about the

refund. Nobody called so far and nobody refunded my money.

IKEA Seattle basically sold me a non-existent product and has been using the

funds for 5 days. Also, I bought the home delivery just for the sofa. But

since, items upto 30 were included in the price, I let them deliver other

things as well, which I could have well brought home myself. Hence, I would

like the home delivery charge to be refunded along with the sofa.

I want the following refund ASAP for the services/products that are not

delivered by IKEA Seattle as promised:

IKEA Vreta Leather Sofa: $979.01 (incl. tax)

Home Delivery Charge: $49.01 (incl. tax)

TOTAL: $1,028.02

Sincerely,

Mehmet Akgun