Ge profile microwave from Sears

I hope you can help. I remodeled my kitchen and purchased my entire electric

appliances from Sears. Everything was fine accept the microwave which came

damaged. We didn't think too much about this and Sears ordered another one for us

and it also was damaged. This damage is happening at the manufacturer, there

are no dents or tears in the packaging, the microwave is actually sucked in on

one side and parts are protruding out the opposite side which makes me fear

the operation of the appliance could be in danger.

We started this venture in March and are on our 6th reorder with Sears. They

have referred me to the GE consumer line who wouldn't help me since I bought

this item from Sears and said Sears needs to make it good. I can't get anywhere

with Sears accept to keep reordering this item to no satisfaction. Sears

tells me there is no other model with GE they can order me in Bisque and I am

stuck because all of my new appliances match the Bisque GE Profile. I have gone to

management at Sears who said they have called their GE rep and gotten no call

backs and they are checking with their upper management in Chicago (that was

several weeks ago) to see what if anything can be done.

I worked in retail for 11 years and we wouldn't have let this go on for this

length of time. I am so frustrated and feel I am at a dead end with this

store. I would never buy anything again from Sears.

Cheryl McCombe