Dell Financial Services 800-443-1638
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Dell Financial Services 800-443-1638 <html><div style='background-color:'><DIV class=RTE></DIV> <P>A little over a year ago my daughter purchased a Dell "Inspiron" E1505 laptop she used my unlisted phone number as a contact because at the time she was changing cell phone providers and the purchase was to be delivered to my home address (she has since moved) at one point she appearently fell behind in her payments and this number (800-443-1638) began popping up on my caller ID several times a day,but they would never leave a message.</P> <P>On one occasion I happened to be home when they called they were looking for my daughter I explained that she no longer resided at this address and offered the caller HER phone number so that they could call HER directly and requested that they update their records and no longer call MY number..they refused to take HER number but continued to call MY number up to 10 (ten) times a day I called their customer service number and explained the problem to them..I was given a confirmation # and was assured that the problem would be "corrected" right away and they apologised for the inconvience..what a joke..the very next day they called MY number 10 times..I explained the problem to the caller and once again offered them my daughters DIRECT phone number and once again they rufused to take it.</P> <P>To make a very long story short, they continued to call MY phone # up to 10 or more times a day..never leave a message..this went on EVERYDAY (weekends too) for OVER SIX WEEKS !! I sent the customer service an email and recieved the following response:</P> <P>Thank you for contacting us at Dell Home and Home Office customer care today.<BR><BR>Your issue has been assigned case number 157462670, Please refer to this case<BR>number when communicating to any Dell representative regarding the issue we<BR>discussed today.<BR><BR>If your issue is not resolved to your satisfaction, please contact my case<BR>manager by replying to this email. Please include the best times for us to call<BR>you and your preferred phone numbers. We will do our best to reach you at these<BR>times, or as soon as possible thereafter. When replying to this email, please<BR>leave the subject line unchanged so we can route your reply correctly.<BR><BR>Thank you again for choosing Dell!<BR><BR>ADORNICIA<BR>01150489<BR><BR>Home and Home Office Customer Care<BR>Dell, Inc.<BR><BR>How are we doing?<BR>In an effort to improve our service to you, Dell randomly surveys our customers.<BR>If you receive a survey from Dell by email, we would like to hear about your<BR>experience with us.<BR><BR>Did you know about our online support ?<BR>For additional online assistance please visit our website at<BR><A href="javascript:ol('http://support.dell.com');"><FONT color=#000099>http://support.dell.com</FONT></A> or log onto Dell MyAccount service. Through these you<BR>can check on delivery or service call status, rebates and invoices, maintain<BR>your account. <BR><BR>Confidentiality notice<BR>This email message, including any attachments, is for the sole use of the<BR>intended recipient(s) and may contain confidential</P> <P>--------------------------------------------------------------------------------------------------------------------------</P> <P>Appearently, my daughter missed another payment because once again they are calling ME.. this is absurd, they wont discuss the matter between my DAUGHTER and them..they won't take HER direct phone number to contact her directly, but continue to call MY phone several times a day, although I have made SEVERAL REQUESTS that they NOT call this number..I dont do any business with DELL !!</P> <P>These people are absoluetly relentless, rude, VERY ANNOYING..and DON'T LISTEN !! As a direct result of MY HORRENDOUS EXPERIENCE WITH DELL it is very UNLIKELY that I would ever do business with nor recommend them to anyone.<BR><BR><BR><BR><BR></P> <DIV></DIV> <DIV></DIV> <DIV></DIV> <DIV></DIV> <DIV></DIV> <DIV></DIV> <DIV></DIV> <DIV></DIV> <DIV></DIV> <DIV></DIV> <DIV></DIV>"AH.. but of course..." <DIV></DIV></div><br clear=all><hr> <a href="http://g.msn.com/8HMAENUS/2737??PS=47575" target="_top">Local listings, incredible imagery, and driving directions - all in one place!</a> </html> From: Message Author (click here to email author)Date: Thursday, 05-Jul-07 10:19:44 CDT Business: Reply Online Consumer: Comment On This |
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