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Company: British Airways / Didn't adhere to their own written ticket exchange policy

Category: Other

I purchased two BA tickets from San Francisco to Tel Aviv (with a stop

in London) on BA's web site. The itinerary I printed from the site

listed our flight time as 20:50. I wrongly converted the universal time

to 10:50 pm PT instead of 8:50 pm PT. I realized my mistake at the SFO

BA ticket counter around 8:20 pm. They didn't let us on the flight

(fine) but they also wouldn't book us tickets on a later day without

charging us full price for two new tickets again. The policy I read

online before purchasing the tickets stated that I could change the

tickets for $200 per ticket before the flight left, however, the BA

ticket agent in the SFO Airport did not honor this policy. She wanted

to charge me for two brand new tickets. Since all the BA flights from

London to Tel Aviv were booked for the next several days anyway, I

couldn't even purchase new tickets from BA to get to Tel Aviv. I ended

up buying two Delta tickets to get to Tel Aviv. I requested a refund

from BA and they declined to refund my money. I sent them another

letter requesting a refund and they have not acknowledged it yet (going

on 4 weeks).

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