Complaint about JCPenny store

Dear sir/madam,I ordered Ashley soft with sleeper from JCPenny store in Peo=

ria, IL on Dec 09, 2006. Order number:891879. We found the cushion was defe=

ctive. We called JCPenny customer service once and visited store furniture =

department three times. We took the pictures of the defective sofa to the s=

tore associates and emailed the pictures to the sales lady, Vickie Jefferso=

n. The store also sent person to check the problems twice and got the repor=

t. Every time we went to the store, the furniture department staff said the=

y would definitely fix the problem, which is to replace the sofa. However, =

there is no phone call, no email since then. It's been three months since I=

first dealed with JCPenny staff on early April. It seems JCPenny is not re=

sponsible for the defective goods they sold and cheat to customer. Be aware=

.JCPenny Store: 2200 W War Memorial Dr., Peoria, IL, 61613Sales Person: Vic=

kie Jefferson 309-685-6111 Ext: 299

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