AAA Membership (GONE BAD)

I signed up for the Premier auto club card,for myself

and my wife.The sales people were absolutely

wonderful.I was very happy that I was now covered by

AAA.

I had a day off so I had my car serviced and smoged.It

was going to take all day,but that was OK.

I get a call from work.They want me there right

away.Since my car was in the shop I asked my neighbor

if he could run me to work.We left his house and

started for my work, and his car quit running approx

fifty miles from home. He was a AAA member so he

called and was informed that his account had expired

and that they would only tow the vehicle seven miles.

When he informs me,I said I'm a member and I will call

to get the car towed,since he was taking me to work

and he was stuck here only because of me.

The AAA brochure states that they will tow a vehicle

if you are a passenger in the vehicle.

I called and explained my plight and was informed that

someone else had called on that vehicle and their card

would only allow the car to be towed seven miles.I

explained that I was a passenger in the car and was

using my card aquired approximately one month earlier.

This created some confusion,and I could see I was

getting nowhere so I thanked the lady and hung up.

I then called back and a very courteous gentleman

answered.(The previous lady was also courteous)I again

started to explain that I needed a vehicle towed and

he informed me that there were two previous calls on

this vehicle.I stated I knew that.The owner had made

one call and I made the second.

Now the subject changes. He informs me that the

vehicle had been purchased in the last few days.I told

him that I knew that,but what does that have to do

with getting the car towed.He then informs me that

they have a policy of not towing a vehicle that has

been purchased within the last five days.I said, that

would have been a nice piece of information to put on

the brochure.

By now I had reached such a high level of frustration

I wanted to squeeze his neck, and or, to perform

bodily harm.I wound up actually screaming at him,and

finally asked for a supervisor.

Twenty minutes later a very courteous lady comes on

the phone and says she is the supervisor, and how may

she help me.She is really very nice and so I decided

to be nice back.I explained the situation again and

she tells me about the policy.I'm mad,I start yelling

at her and finally hang up.I was so mad I told her to

cancel my policy.She informed me very courteously that

she could not do that.(Seemed to me she could not do

anything)

I then politely as I could screamed back at her that

she was a supervisor and as a representative of the

company, she could cancel the policy.

Next day I went down to the AAA office here in town

and explained how rude I had been and said I was

sorry.I explained that I had canceled my policy and

would like to reinstate the policy.They looked it up

and said it had not been canceled,but they would put a

note on the computer that it was not to be canceled.

I said before we do that, can I have a list of

exceptions so I wont have to go through this

again.This brought a supervisor into the picture. She

informed me that they do not have a list of

exceptions. I explained that they most certainly do.I

showed her the 800 number on my card,and suggested she

call it because everyone there has a book that has all

those exceptions listed.

I further explained that if I had been provided those

exceptions prior to becoming a member,I would not have

had this big argument with all the employees because I

would have known all the rules,and I could live with

that.During an emergency is not the time to discover

there are exceptions.

End result, I handed them my card and left.

I am so upset with AAA,that I will probably get mad

again if they send me any money back.I just want to be

done with them,and the price of membership is a small

price to pay.

I guess I should be thankful that they showed their

courteous hand before I or my wife were stuck some

place and really,really needed help.

AAA,I thank you.

Martin C Faherty

2136 Gorman St

Camarillo Ca. 93010

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