unauthorized debit

Anthem Blue Cross Blue Shield Staples Mill Road Richmond,Va.

On July 20, Anthem debited $641 out of my checking account without my =

knowledge or permission. On Monday morning, I called Anthem. Customer =

service transferred me to Ms. Vera Moyer . I gave her my personal ID =

number to look up the transaction. She said that Anthem had not taken =

money from my account, other than cashing the check that I send them =

each month. Ms. Moyer said she would look into it and call me back no =

later than Tuesday. She never called. I've called her several times. I =

have yet to get a call back from her . On Thursday, I received a phone =

call from Michelle in member services. She assured me that the matter =

would be taken care of . I called her on Friday to make sure that she =

had received the information from my bank that I had faxed her. She said =

she had. The $641 was transferred back into my checking account. I was =

told by Michelle that the overdraft fees and transfer charges would be =

returned as well. She said that Ms. Moyer was responsible for cutting =

the check and that it would be mailed overnight, arriving by no later =

than today (Tuesday July 31). I, nor the bank has received anything. I =

have also never received an explanation (verbal or written) as to how =

and why this transaction occurred. Supposedly a Ms. Sweitzer will send =

me a written explanation in 10-14 days. I ask for it in writing. Ten to =

fourteen additional days is a little ridiculous. This has been going on =

for 11 days now without resolution. Everyone seems to be passing the =

buck! I feel I have been treated very poorly. Please look into this and =

help me. Thanks.

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