name of product / at&t customerservice ,horrible!!!!

After being told by a At&t Rep. that I had all along Worldwide Calling on my ServicePlan,

5$ per Month +8.9 Cents per Minute(I did not take his Name &Badge No.{ big Mistake}

I left for Germany for 3 Weeks,my Husband called me ,and of course I made all my Hotel-

Arrangments for Germany Hotels&Car Rentals on this Plan.

When I came home, the At&t Bill came they charged me for 82 Minutes =$3.60 per Minute.

Now I found out the At&t Rep made a Mistake,I never had sign up for that Plan!!

In April,when I was asked about the Plan,I did not take it ,because I had a MCI CallingCard"I was

using,When I used all the Minutes up with MCI I,called right away and orderd the Plan,that s when I was told I had the Plan!

I feel ,this is not my Mistake,I call Germany alot ,for40 years,always looking for a lower Price per Minute.

Now I am spending Hours on the Phone,only to get rude Reps.who cant help.

I asked one At&T Person,what would you do in my Place,when you really know in your Heart,you are honest,

you remember what the Rep. told you, the Answer was I would just pay it.!!!!!

I am not giving up I am calling,waiting it seemed for ever....until I got someone to talk to,who again would

transfer me to someone else,and on and on it went ,I spend 2Hours in the Morning to try to solves

this Problem.In the Evening I tried again,.They are going to investigate it and someone will call me in

the Morning.Nobody called.!!!!

Now it is 2 Weeks later I called again,they told me just pay a certain Amount,excluding the Amount

I am disputing.

I called yesterday,now I am told I am liable for the Whole Amount around $450.00

I asked ,if I could talk to the Person who decided this.The Answer is no!

I asked her please to listen to the recorded Conversation I had with the Rep.from your Office ,it is maybe recorded,

what he told me,

So far no Luck! Buit t I have been told ,they will put it in Collection,,,& cut off my Service!

I have always lived my Life honest,but this has really damaged my Soul.

C.A. P a1963pack&yahoo.com