extremely poor service

July, 31, 2007, complaint for Bolingbrook, IL Lowes =20

My husband and I purchased our new home 3yrs ago and I was happy to see =

a Lowes Home Improvement store being built within a few miles from our =

home. I shortly became a frequent shopper of the store and felt they =

had a good reputation as well as knowledgeable staff. We began the =

process of shoping for a new entry door. Early April 07, my feelings =

change and now have become a complete debacle of utter frustration. =

After many days of trying to select a door, calls I made to the mill =

work department were not followed up or returned in a timely manner. =

The sales associate even called with the wrong information. In addition, =

the contrated installer failed to show up for a scheduled appointment. =

I contacted the sales manager regarding my concerns and wanting to =

cancel the deal but he reassured he would make things better. After =

manufactor changes with the delivery date, we finally received our door. =

I had great hopes that things were ok but NO. The installer came to =

install the door and finds it was NOT measured correctly; my poor =

husband took off work for nothing. The sales manager was contacted =

again, the door was taken back to the manufactor for correction and =

we're told it will take about 2 weeks, that was around July 16. I =

called the sale manager yesterday and the manufactor has entered a =

tentative delivery of early September. We spent $3, 314.87 at Lowes and =

it has been 4months. I have no door yet and according to their =

contract, we can get a refund. According to their website they are =

America's most admired speciality retailer. Another lie they print "we =

keep in contact, ensuring your job is done at your convience and on =

time." I will never do business with Lowes again!! =20