Problem with Ford Customer Relations

I have a 2004 Ford F250 with the 6 liter diesel engine. The truck has =

had a problem prior to 12k miles. It bucks and surges when going up a =

steep hill, making a noise that sounds like it's coming from the drivers =

side wheelwell. The truck has been into Bozeman Ford in Bozeman, MT 5 =

different times for this same problem. In addition, it has been into =

Broadway Ford in Idaho Falls, Id for the same thing. With these trucks =

once they go out of the 36k warranty, you have to pay a $100 deductible =

in order to get work done under the 100k engine warranty. I assumed =

this was a dealer charge and paid it in Idaho Falls at about 40K miles. =

Subsequent to that, I've practically given up ever getting the truck =

repaired as nothing they have done has fixed the problem. One service =

writer at Bozeman Ford told me to wait awhile and hopefully, Ford would =

come up with a fix for the problem. I took the truck in there again on =

July 17th and this time, they took the turbo apart and cleaned the =

vanes. I was charged the $100 fee and protested. The service writer =

told me this was a Ford charge and not a dealer charge and I could call =

Ford's 800 number and get my money returned since it had been an ongoing =

problem.

Well, I called and got a woman who refused to refund my money saying =

there were too many miles between Idaho Falls and the last time the =

truck was in the shop. Notwithstanding it's all been for the same exact =

problem, I could not reason with her. What part of it's the same =

problem do they not understand. Anyway, I asked that a supervisor call =

me and today, he did, giving me the same answer that I had gotten from =

her.

Obviously, customer service is a misnomer with Ford and at this point, =

it's become a matter of principle with me. Any ideas would be =

appreciated.

Steven Summerhill