Complaints.com

From: Message Author
Date: Monday, 30-Jul-07 20:10:15 CDT

Nextel

My Business received a contract for all employees that said "We would not

have any contracts with Nextel" since our business was so large. I tried

updating my service to add new phone lines, change service and misc other

changes. Over a two to three year period I was told each time I changed

anything that a new contract would be in effect. I would call Nextel's

customer service department each time and think I got it resolved only to

find out that the various departments do not communicate with each other. I

had to know a secret code that they would not give me until I moved up the

chain of command after spending hours, being hung up on by their customer

support and having to wait and be transferred each time to three to four

different people who all told me I was wrong. I got a bad credit rating

thinking they where resolving the situation each time, only to find out that

the various department could not see the other departments computer screens

and notes. Finally I cancelled my service but was told I would not be able

to cancel any service until I paid for the new contract in full of which

finally I was able to find a person who was able to take me off their system

but since it was the middle of the month and even though I had stopped using

the phones 4 months prior with no activity, I was told I owed for the new

month. Needless to say I would never suggest anyone to use Nextel's service

unless you want to be badgered, hung up on, service extended and not help

after spending hours and days getting no customer service.