Complaints.com

From: Message Author
Date: Monday, 30-Jul-07 09:25:08 CDT

My 92 year old mother ordered a FlavorWave oven from Thane after =

seeing their infomercial. She received the oven but did not receive the =

$59.85 Chef's Kit that she ordered with it. They charged her an =

outrageous $39.90 for shipping also. I called Thane on her behalf and =

they said that they packed the chef's kit with the oven. They did not. =

I checked all the packaging and it was not there. They said that she =

would have to pursue a claim with the post office. They slyly billed =

her credit card for $69 and some change only and invoiced her for the =

remaining $132.50 which I assume they will bill to her credit card =

later. This rendered me unable to get any redress from her credit card =

company. I will be a thousand miles away and unable to take care of =

this by the time the second billing arrives. What a disgusting scam on =

an elderly woman.

Robert Vessey

for Lucille Wilkinson