Cell Phone / Verizon Wireless

Here's a tasty complaint about Verizon Wireless that everyone should pay

attention to...there will be words of wisdom after I give a brief

overview of the sheer thievery that goes on with not just Verizon

Wireless I'm sure, but all of the too rich and powerful companies like

this. Summary as follows;

On February 27, 2007 I receive a call from Verizon asking for my

authorization to transfer a 3rd phone on my account. I agreed to the

transfer since I did contact them asking if I could avoid early

termination fee by finding someone who wanted to take ownership.

In April 2007, I contacted Verizon Wireless because I noticed I was

still being charged for that 3rd phone. At that time, I was told that

the transfer never took place as the person who agreed to it never

completed the transaction by going into a Verizon Wireless store and

putting down a "required deposit". Of course, no one ever told me what

had happened (in writing or via a CELL PHONE call...which is their

business?). I advised the person I spoke to that this was unacceptable,

not my fault and most importantly, not my problem. Verizon Wireless did

not care and would not remove the phone from my account. Even though I

was out a phone (a "chocolate") that I recently purchased, Verizon

Wireless wouldn't waive a single fee charged from 2/27/07 or even the

infamous "early termination fee" ($175).=20

Taking matters into my own hands...I cancelled the auto deduct payment

option before the next billing cycle at the end of May. Then, after at

least 2 e-mails and 2 phone calls were promptly ignored (don't forget,

you can't talk to anyone higher in the chain than a Supervisor), I wrote

a letter and mailed it to an address I was given previously, on July

5th. To date, have I even gotten a response? Nope. All I've gotten

was my 2 cell phones deactivated by Verizon Wireless...for non-payment

of course. Does anyone at Verizon Wireless care? Nope. All they care

about is getting their money...and they do not have to make any

concessions (in their minds anyway).

Here comes the wisdom folks...TAKE BACK YOUR RIGHTS FROM THESE

CORPORATE, JUGGERNAUT, IDIOTS! Am I going to sit there and worry about

my balance with them because they're going to send a Collection Agency

after me? Nope. I'm going to use Verizon Wireless's lack of customer

service against them.

All you need to do (and I've done this to Cingular already) is write a

letter (like I did) and wait for them to ignore you. When the

collection agency sends you a notice, send it back to them with a copy

of your ignored letter. Advise them that you disputed your balance with

no response and therefore it LEGALLY CANNOT BE REPORTED TO A CREDIT

REPORTING AGENCY nor can they collect any debt that you have disputed.

Like a small customer service miracle, you will never hear from them

again because Verizon had already sold the debt to the agency and if

Verizon cannot prove that the debt was never argued to a resolution,

Verizon and the Collection Agency are both out the money. You get to

move on to a cell phone service that cares about you (LET ME KNOW WHO

THAT IS PLEASE).

Remember, don't get stressed. STOP PAYING THEM AND WRITE LETTERS FOR

THEM TO IGNORE. They don't care about you and me folks...they only care

about the 20 or so million they have as a whole. Only when 1 million

customers cancel will they start to care. Executive Management at

Verizon does not get paid enough millions to care about everyone you

know...

Good luck with your complaint.

=20