Cell Phone / Verizon Wireless

Here's a tasty complaint about Verizon Wireless that everyone should pay

attention to...there will be words of wisdom after I give a brief

overview of the sheer thievery that goes on with not just Verizon

Wireless I'm sure, but all of the too rich and powerful companies like

this. Summary as follows;

On February 27, 2007 I receive a call from Verizon asking for my

authorization to transfer a 3rd phone on my account. I agreed to the

transfer since I did contact them asking if I could avoid early

termination fee by finding someone who wanted to take ownership.

In April 2007, I contacted Verizon Wireless because I noticed I was

still being charged for that 3rd phone. At that time, I was told that

the transfer never took place as the person who agreed to it never

completed the transaction by going into a Verizon Wireless store and

putting down a "required deposit". Of course, no one ever told me what

had happened (in writing or via a CELL PHONE call...which is their

business?). I advised the person I spoke to that this was unacceptable,

not my fault and most importantly, not my problem. Verizon Wireless did

not care and would not remove the phone from my account. Even though I

was out a phone (a "chocolate") that I recently purchased, Verizon

Wireless wouldn't waive a single fee charged from 2/27/07 or even the

infamous "early termination fee" ($175).=20

Taking matters into my own hands...I cancelled the auto deduct payment

option before the next billing cycle at the end of May. Then, after at

least 2 e-mails and 2 phone calls were promptly ignored (don't forget,

you can't talk to anyone higher in the chain than a Supervisor), I wrote

a letter and mailed it to an address I was given previously, on July

5th. To date, have I even gotten a response? Nope. All I've gotten

was my 2 cell phones deactivated by Verizon Wireless...for non-payment

of course. Does anyone at Verizon Wireless care? Nope. All they care

about is getting their money...and they do not have to make any

concessions (in their minds anyway).

Here comes the wisdom folks...TAKE BACK YOUR RIGHTS FROM THESE

CORPORATE, JUGGERNAUT, IDIOTS! Am I going to sit there and worry about

my balance with them because they're going to send a Collection Agency

after me? Nope. I'm going to use Verizon Wireless's lack of customer

service against them.

All you need to do (and I've done this to Cingular already) is write a

letter (like I did) and wait for them to ignore you. When the

collection agency sends you a notice, send it back to them with a copy

of your ignored letter. Advise them that you disputed your balance with

no response and therefore it LEGALLY CANNOT BE REPORTED TO A CREDIT

REPORTING AGENCY nor can they collect any debt that you have disputed.

Like a small customer service miracle, you will never hear from them

again because Verizon had already sold the debt to the agency and if

Verizon cannot prove that the debt was never argued to a resolution,

Verizon and the Collection Agency are both out the money. You get to

move on to a cell phone service that cares about you (LET ME KNOW WHO

THAT IS PLEASE).

Remember, don't get stressed. STOP PAYING THEM AND WRITE LETTERS FOR

THEM TO IGNORE. They don't care about you and me folks...they only care

about the 20 or so million they have as a whole. Only when 1 million

customers cancel will they start to care. Executive Management at

Verizon does not get paid enough millions to care about everyone you

know...

Good luck with your complaint.

=20

Comment On This

Verizon Wireless had been given me prblems since I opened my account. First they charged us for data used without not even knowing. We had used Bluetooth transfer, not knowing that they would charge data usages based on that. I don't see any policy in their policy that they will be charging us for using the phone's capability, which is transfering data through bluetooth. Another thing, I wanted to change my account from my dad's name to my name, because when I ordered the service I accidently put my social security number with my dad's name, so they wanted me to just fax in identity and social card. I did that, called them, and they said ok. When I received my bill yesterday, they said they havent changed the name on the account because my fax didn't go through, so I gave them my ssn again, and they said it doesn't match my name or my dad, so I should call social security administration to talked about it. I was so angry, and then when I found my copy of my fax, I called them again. One of the lady said that they had found my fax, then she transfered me to a supervisor, and the supervisor by the name of Pat, said he checked with it, and they couldn't find my fax. So, what I want to know is that, how come one is telling me they couldn't find it, another telling me they found it, and now the supervisor is telling me they haven't found it yet. I want to know what I real deal is because I'm not happy with their customer service. I asked him if I could close the account and he refused to, he said that I have to fax my ID and ssn card again, but I really don't want to do that again, I don't know if they're just using that for fraud or rip off and really I can't even get a straight answer from them. So I want to cancel my account without termination fees, because it's not my fault that they have bad customer service, and why didn't they contact me if my fax didn't go through, and why would one of them said they haven't found it, then another said they found it, and the supervisor said they haven't found it. I'm so angry, I had spent 2 hours with them on the phone, and they can't even do anything, not to mention that I wasted my time trying to call social security administration. I don't want to dealt with this again, so I just want to cancel the account not paying the termination fees, because verizon wireless customer services can't give me a straight answer, and heck, I don't even know if they're using my SSN for other purposes, because they said that my number appeared to be on another person's name. That's their system, their fault not mine. So please, I don't want to pay the termination fees, and I want to close my account without the termination fees, better yet, I want to talk to their highest management.