Blue Creek Web www.bluecreekweb.com

Blue Creek Web provides unacceptable customer service and work

performance.

Small Business Systems (SBS) entered into a contractual agreement with

Blue Creek Web www.bluecreekweb.com to integrate an already completed

static HTML site into a BV Commerce 5 ecommerce product. Additionally, a

minor zip code lookup would be custom coded for the project and

integrated into the site. The agreement was based on the knowledge

that the site had to be live and tested by a specific date. The work

was for one of SBS's clients.

Blue Creek Web agreed via contract to deliver the site completed by the

date specified, which allowed for approximately four weeks of

development time. SBS made a good faith deposit of several thousand

dollars to secure the deal. SBS was assured by Blue Creek Web, that the

process was routine.

During the entire process, Blue Creek Web was vague about the status of

the development. Blue Creek Web never answered their phones and would

sometimes take days to return phone messages. A couple of weeks into the

project, SBS complained to Joe Bailey of Blue Creek Web about the

unprofessionalism with respect to lack of communications. In response

SBS was given the cell phone of Joe Bailey. This cell phone number was

also subsequently never answered, and voicemails left there got the same

lack of attention as the normal business numbers.

Near the end of the project, it was becoming obvious that the site was

not going to be functional. Blue Creek had made changes to the base html

that was not authorized, and had reused code that was known to be

incompatible with the BV Commerce software. SBS had mentioned several

times that the ecommerce vendor, BV Software, had warned that there

would most probably be compatibility issues if Blue Creek Web continued

using current methods. These claims went unheeded.

When the delivery date approached, Blue Creek Web was unable to get the

site to run on an SBS dedicated server. SBS spent hours trying to get

the site to run, and only after installing known incompatible libraries

were some, though not all, errors resolved. Despite these known

problems, SBS authorized Blue Creek Web to use whatever methods were

needed to meet its deadline. Blue Creek Web tried to set up hosting on

their server, and when the delivery date arrived, the site was still not

functional. Also, the site did not resemble what was submitted

originally.

As the deadline approached, multiple calls were made to Blue Creek to

get status on the site. The calls were not returned. SBS conferred with

our client to convey the status of the project. The client instructed

SBS to notify Blue Creek Web that if they needed an extension, then they

should give SBS the amount of additional time needed and a new absolute

date for delivery of the product. Again, Blue Creek Web ignored our

phone calls and did not contact us.

SBS was forced to start over with another vendor, well after the date

That Blue Creek Web contractually promised to deliver the project, and

was forced to pay another deposit in the thousands of dollars range.

Days after Blue Creek Web ignored SBS calls and notices, emails from

Blue Creek Web were received as if they were still trying to work on the

site.

Only after SBS sent a letter of intent to pursue reimbursement of monies

paid to Blue Creek Web, due to their default on the contract, did Joe

Bailey of Blue Creek Web, call SBS to discuss the status of the project.

At that time, Joe Bailey tried to make SBS assume responsibility for the

delay of the site. When I explained that SBS had hired another vendor,

because Blue Creek Web failed to communicate with SBS with respect to

the status of the project, Joe Bailey offered to provide the unfinished

and incompatible code in lieu of the refund. SBS declined that offer.

SBS gave Blue Creek Web 15 days to reimburse our deposit due to their

breach of contract. The only response we got from Blue Creek Web was

that they were considering it. SBS is currently in the process of taking

legal action to compel Blue Creek Web to refund the money paid by SBS

for services not delivered.

SBS has found Blue Creek Web to be extremely unprofessional with respect

to dealing with us as a customer. Not one single time was SBS able to

reach Blue Creek Web via phone. Blue Creek uses a voice mail system to

screen calls, and calls back customers if and when it feels like it.

Many times it took days to get a response to a phone call, and then that

response was usually via email.

Throughout the agreed production period Blue Creek Web was deceptive as

to the actual status of the project. Blue Creek Web conveyed the status

as "good" or "needing a little tweaking" when in fact the project was

plagued with problems. Blue Creek caused SBS's client to incur

additional expenses and their web site to be excessively delayed due to

these unprofessional and deceptive actions.

Blue Creek Web is listed on the BV Software site as a vendor for

programming their BV Commerce 5 software. However, when SBS complained

to BV Software, they conveyed that they had received other complaints

about Blue Creek Web's services, and were re-evaluating keeping the

vendors listing on their site.

Blue Creek Web attempts to get their customers to sign open ended

contracts promising to pay for unspecified services and amounts. Blue

Creek Web also tries to get their customers to sign open ended credit

card authorization forms that will allow them to charge whatever amounts

they deem warranted on their customer's credit cards.

Blue Creek Web gave the appearance to SBS as being run from a residence

or some other non-business site where there was rarely anyone available.

During the entire relationship, there was only communication with one

person, Joe Bailey, who appeared to be doing all the "development",

almost always away, and extremely hard to reach.

Based on our experience, SBS would recommend that any potential clients

of Blue Creek Web do their due diligence prior to entering into a

relationship with Blue Creek Web.

Sincerely,

John Clark

Small Business Systems

Fort Worth (817) 834-0364

Dallas (972) 248-4455

Email User