Complaints.com

From: Message Author
Date: Sunday, 29-Jul-07 12:42:58 CDT

My complaint is in regards to Sprint's cellular service.

Their Customer Support is an absolute joke. Our cellular tower is down

again - for about the 4th time in 3 months. Can't make or receive any

cellular calls. I have to drive 15 minutes away to get on another =

Sprint

tower just to contact Customer Support. I was just on hold for 25 =

MINUTES

and then they disconnected me!!! There is no place on line to report =

the

outage I am sick of this problem and their non-existent customer =

support.

And forget trying to resolve the issue because you can't get anyone from

Customer Service to respond or speak with you. The $100 fee for =

breaking my

contract will be well worth it. My time is far more valuable than the =

hours

I spend on hold trying to get service issues resolved! I have yet to

receive any response from Customer Service or any compensation for the

numerous outages and the hours I have spent on the phone trying to get

through to their CS hotline.