Time Warner/Phone

I have tried and tried and tried to get this straightened out, but no one

seems to be able to do a thing so I am asking anyone for help. I will try

to make this to the point as possible, but it is a long and drawn story; at

the end of the day all I want is my old phone number as promised.

Basics:

Phone Number: 512-834-2098

Service provider: Time Warner is the old service provider

Issue: I want the phone number ported as promised

In March I started truing to have my phone number of 512-834-2098 ported

over to a cell phone. I would have had the number transferred, but Time

Warner told me it was not possible, but they said I could have the number

ported to a cell phone and they would not disconnect the service until the

port was complete because the port would cause an automatic disconnect. I

called Verizon and put in a port order, now keep in mind I already have 3

phones with Verizon. A week later when I had heard nothing I called back

and the person told me the port had not gone through, but they did not know

where to contact me; HELLO! They had 3 valid in service phone numbers with

Verizon in which to contact me. The person at Verizon said that the reason

my port had not worked is because there verification did not go through;

asking what was verified in the port I then went back to Time Warner to see

what was wrong. At this point in the saga I find out that Time Warner has

had my social wrong for 7 years! They have upgraded my service and taken my

money for 7 years with me verifying the last wrong numbers on file and now

that I am leaving and they need written proof brought in person to their

office to change my social. Let me mention that t this point I have already

spent at least 10 hours on the phone just trying to accomplish this, at

least 9 hours of on hold; of the 9 hours on hold 8.5 were with Time Warner.

I bust my gut to get the new social to them and I am again assured the

number will not be disconnected until the port is complete because Time

Warner knows they have caused me serious inconvenience. Well, needless to

say Time Warner does not disconnect my Cable and Internet service when

order, but for darn sure manages to disconnect the phone line when they told

me they absolutely would not before the port was completed. I find out

about two weeks later after racking up another 20 hours on the phone between

companies, again 90% of it on hold with Time Warner that a very simple

solution would have been to install a second phone line at my old residence

to allow the port to go through, but now that the number is disconnected

nothing can be done.

This starts the adventure of trying to figure who owns the number, which at

this point an another 25 or so hours on the phone no one can tell me, but

Sprint was happy to charge me a $125 deposit for the privilege looking to

see if the number is owned by them and yes I do have the bill for you too

see. If they can actually get me my number back I would happily pay double,

but darn if I trust anyone to give me money back when they want it to just

check to see if they might be able to help me. I am at my wits end; I would

have even settled for a message directing callers to my new number, but Time

Warner does not even offer that service

Secondary to the above Time Warner at least owes me for the week they

charged me for my cable and internet and really should compensate me for all

of my lost time due to their complete and total screw-up.

I can be reached at 512-417-0460 anytime; the e-mail is Email User

Thanks,

Mary

C: (512)417-0460

E: Email User

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