All Four Seasons Flowers in San Antonio Texas Complaint

I rented linens for my wedding on 5.26.07 from All Four Seasons

(www.all4seasonsbridal.com) in San Antonio,Texas, 78201 for around $250. My

cousin returned the linens when they were due and the company did not check

to see if everything was there until after she left (despite her asking them

to check). Some of the linens had been left at my apartment and my cousin

did not realize it. The company called my phone on 6.5.07 and left a message

that I need to call them back. I was in Mexico on my honeymoon, so I could

not check my messages until the day after they left their message. When I

saw the linens in my apartment on my return I went to return the linens that

were missing and they informed me they had charged my card $500 for late

fees and the missing linens the day before. No message was left to let me

know of the charge and they claimed that they had lost my email address.

Every conversation I had with this company up until the day of the wedding

was by email. I had been checking my email in Mexico, and would have been

able to have had the linens returned had the company informed me or my

cousin some were missing. They charged me a $100 late fee and told me it was

too bad and not their fault that they may have been calling the wrong phone

number all week and lost my email. They made no effort to contact me to

inform they were missing so that they could charge me an outrageous late

fee. I don't feel I should be held responsible for turning part of the

linens in late because they did not tell me or even try to tell me anything

was wrong. Also there was no contract or agreement initially signed that

informed me of what their late fees were or that there were any at all. This

company simply made up a late fee after the fact.

This company also charged me $120 ($20 per linen - with 6 linens) for small

drops of candle wax being on their linens. They claimed that the linens were

impossible to clean and would have to be replaced (odd considering that

every cotton linen rented from them already contained huge dirt and food

stains). I offered to have the linens cleaned and returned them back to the

company but they refused and said that even if I got them clean they would

not refund me any money for them (they said "you may be able to get them

clean, but we cannot"). I called a local cleaners facility and asked them if

it was possible to get candle wax out of satin linens and if so how much the

cost would be. They informed me that it was possible and would ony cost

$8-10 per linen at the most. The company lied about the cost of the linens

and the possibility of cleaning the linens. Also - we were never informed

before that if a small drop of wax got onto the linens we would have to buy

them. They simply made up the fee when the linens were returned and charged

my credit card without my consent.

When I asked them why they had not tried to contact me about the situation

the owner of the business, Betty Cardona and her 19 year old daughter yelled

and screamed at me for around 30 minutes straight. They would not act

civilized enough to even let me speak and explain my situation until I

mentioned the word lawyer. Once I told them my situation the continued

screaming at me to the point that I was near tears. They claimed that it was

not their responsibility to keep my email (our main form of contact

previously) or to check the linens when they were returned. The claim no

fault in the situation what-so-ever. I have never been treated so badly by a

company and have never witnessed such unprofessional behavior. The women

even resorted to name calling during the event.

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