Voip.com, make a call

Voip.com, Make a call feature for international calls

This company is such a JOKE111!! I was first told about trying this =

voip.com for internet international calls, supposedly giving better =

sound quality, better pricing for international calls. I first decided =

to try their system with the "try it for free" option, it worked fine, =

indeed sound quality was very good, connection was almost immediate, =

cost per minute was better than what I had used before, even Skype and =

destination-specific calling cards. So I decided to buy more credit. =

From that moment on, it started being very sketchy. Every single time I =

would try to make a call, it will not go through but since it connects =

you as soon as you pick up your phone, minutes and cents are used up and =

keep being used up despite the fact that it never actually connected you =

to the intended call! Out of $15 the first time, only by calling my cell =

and asking me to wait while they try to connect me, I spent maybe $7 =

without ever being connected.=20

I decided after my first credit was used up to give them another chance =

since buying calling cards is not exactly convenient for me, and hoping =

that it was just a temporary glitch. So I bought another $10. Again, out =

of these $10, $6 went up in used up minutes, this time not only by not =

connecting you at all, but out of 3 tries, 2 times it will connect you =

to an operator who cannot hear you and then will just disconnect you. =

Only with that, money has been used up.

I've tried to contact them online through their support tickets, =

explaining my problem and trying to find out what is wrong with their =

system. They would take 1 week to reply, then give you generalities, no =

answer, no desire to fix the problem and keep you as a customer, no =

service at all. After that, I tried calling their toll free number, =

waited 10 mns to finally be connected to a machine trying to sell me =

their devices and plans, when I just wanted to talk to someone about my" =

make a call" account and get them to do something about it.=20

Lately I emailed again, still have no response. So I finally asked them =

to refund my balance, knowing that given their absolute lack of =

consideration for the client, they will never even remotely think of =

reimbursing the used up minutes for nothing. Now I'm waiting to see what =

they will do which is probably nothing.

To whomever reads these complaints, is there a way to just do something =

about this company and that may be harsh but this company has not =

business being in business. All it does it provide AN ABSOLUTE POOR =

PRODUCT AND EVEN POORER SERVICE AND CHEAT CUSTOMERS OUT OF THEIR MONEY. =

THIS SEEMS TO BE CLOSE TO SCAMMING PEOPLE, TRICKING THEM INTO PURCHASING =

A PRODUCT THEY KNOW IS OF POOR QUALITY, AND WASHING THEIR HANDS OFF =

PROBLEMS REPORTED TO THEM AND DOING ABSOLUTELY NOTHING TO RESOLVE =

ISSUES. PLEASE HELP ALL THE CHEATED AND FRUSTRATED CUSTOMERS GET RID OF =

THIS COMPNAY FOR GOOD.

S from Rockville

PS: please keep my email private!