moving company

Careful Carriers moving company Arlington, MA

I scheduled a move from my home in Lexington to Melrose

a month ahead of time, reserving the date with a $100. deposit. I contracted

for 3 men at $135./hr. These were advertised as professional movers. I was

also told that free moving boxes would be delivered to my home a week before the move. I contacted the company to

have moving boxes delivered, and was told that they never promised them, and

would be charging me for boxes. I decided to get them on my own. A few days

before the scheculed move, I was called by the owner, Pat, and told that the men

would arrive between 12:00 and 2:00 on July 2nd, and that she''d call an hour

before they came. On July 2nd, I called her at 1:30, when I still hadn''t heard

from her, and was told that it would be at least a couple of hours more until

they arrived, since they were running late on another job. When I called her at

4:00, I was told that she had heard from the man on the other job that he should

be leaving in a half hour to come to my home, and that she''d call me. At 5:00,

when I still hadn''t heard from her, I called again, and was then told that they

wouldn''t make it that day after all, since they were too tired. I told her

that that was unacceptable and that I expected her to figure out a way to move me out. I was legally obliged to leave my old home by 5:00 that day.

She said that she''d see what she could do and would get back to me. Again, she

never called back, and I called her at 6:00, and it was finally determined, with

the okay by my realtors, that I''d be moved at 6:45 the next morning. At 6:50

the next morning a rental truck and 4 teenagers showed up at my home to move

me, not the professional movers which I was promised. I had no choice by that

time, but to allow them to do the move. They proceeded to spend a good amount

of time looking around for a phillips head screwdriver, asking me if I had one,

and never finding one. The move out took 2 hours. One of the movers spent some

of that time removing an air conditioner from a window, which I told him he

could have, smashing a glass light fixture above it during the removal. He said

he''d clean it up, but was called away to another site, and left it behind for

me to clean. The trip to Melrose took 20 minutes, and the move in to the new house took a little over an hour. I didn''t notice until after the

"kids" were gone that they had scratched my hallway walls moving furniture in.

It will have to be repainted. Professional movers, who I thought I had hired,

would have been more careful. At the end I was given a bill for two hours of

time with 4 movers at $165/hour, and 2 hours of time with 3 men at $135/hour. I

never contracted for four men to begin with, and they sure didn''t do the work

of four men anyway. I noticed after the fact that the amount was added up wrong

on the bill, and I ended up being given 50% off, but still paying $385, plus

another $90 in tips for the three "movers". The only time the owner called me,

as she kept promising she would, was on the morning of the move, probably with

the hope of getting paid. I''ve never felt more ripped off in my life, and I

regret giving them any money in the end. I am pleased to know that my realtors

have put them on the blacklist, and informed all of their agents to make future homebuyers aware of this companies incompetence and lack of

professionalism.