Continental Airlines

This my story and what I wrote to the airline:

I am appalled by the customer service treatment that I received from your

airline. I was scheduled to fly on July 28th at 7:00 am for the wedding of

my cousin Saturday night at 5:00. While checking in for my flight, I was

informed that this flight was canceled. I called customer serice and was

informed that due to weather the Chicago returning flight was canceled and

there was no available plane in the morning and that I was booked for the

11:00 flight. I called back 30 minutes later to determine if an earlier

flight would be available because a 2:00 arrival time would cause me to miss

the wedding, I was informed that my flight was rebooked for Monday. I

informed the customer service agent that a Monday flight would be no good to

me, and inquired why I was told I was booked for Saturday and asked to be

rebooked for a Saturday flight. I was told (first) that all the Saturday

flights to Newark were canceled due to weather, then that all flights to

Newark were PROBABLY going to be canceled due to weather and then finally

ALL continental flights (including connecting flights) were completely

booked and there was nothing I could do and I was LUCKY that they would give

me a refund on a non-refundable ticket. At this points I asked to talk to a

manager. The manager condensendingly informed me that "Continental does not

give compensation for weather canceled flights". I informed the Manager that

I believed I should be compensated for my lost weekend and for being

continuously misled by her customer service agents. When asking why I was

booked for a Monday flight and told I was booked for a Saturday flight, the

manager responded, "the agent must have been new or inappropriately trained

and gave out the wrong information". I find this to be a horrible excuse

for poor customer service and fail to see how this is my fault. I repeated

to the manager that I understand that flights are canceled for weather

(although weather the night BEFORE is a new one) but I have never been

forced to cancel an entire weekend trip due to the cancelation. I not only

incurred losses due to an inability to cancel the hotel room with such short

notice, but most importantly I am forced to miss the wedding of my cousin,

which is an opportunity that cannot be repeated. I have been lied to by

customer service and was called a liar by your Houston manager. She stated

that she saw nowhere that I was ever booked for the 11:00 Saturday flight

and that I must be lying. I replied, "that is the point, your agent told me

I was booked for 11:00 on Saturday and booked me for Monday and obviously if

I am this upset about the Monday booking I would have it to be booked for me

in the first place, to which your manager had no response, except that you

do not compensate for weather canceled flights.

I can honestly say that I will NEVER fly with Continental Airlines again and

will certainly make it a priority to tell everyone I know this story to

discourage them from using your airline as well. I have filed similar

complaints with the US Department of Transportation and Airsafe.com and will

continue to find all avenue of complaint I can possibly locate. I certainly

hope in the future Continental has more respect for its customers and hope

that my ticket refund will not be held up due to these complaints.

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