Charter Communications/ High Speed Cable Internet Service

I live in Rancho Cucamonga, California. In my home area for some reason we

can't have any other internet services except Charter's Cable service. Prior

to two years ago, I paid $30/m for basic service. When everyone was paying

less and less, my internet fee went up. Our monthly bill is over $40 when I

hear on radio every day offers for $20 or evey $15! My company only a few

blocks away uses Linkline DSL service. And we pay only $30/m for much faster

internet in there.

How about the services? Horrible! What prompted me to write this complaint

is 20 minutes ago, I had a down time. I called in and I was put on hold for

nearly 45 minutes!

The internet connection interrupts all the time. Sometimes a few times a

day. I called in and a couple of technicians came in a few months ago. He

pulled out a connecting in my wall. Said that was a bad one, and he fixed

the problem by replacing that connector. I looked at the two parts, found

they were only metal connectors, had doubt that replacing that would fix any

problem at all. He said:"yes, it will".

He was treating me like a fool. No improvement occurred. Since then, I sear

not to request any technicians to come. I even try not to call.

Since we don't have other choices, I am stuck with such an ass company.

Sometimes I wonder, why people don't sue this piece of thing. I have never

had services of any kind from a major company like this.

Greg