A & E Repair Service

A & E Repair Service, a division of Sears and KitchenAid

It's bad enough that we're given a four hour window in which we have

to wait for the repair person to show up. It seems that this company

also has a policy that the technician calls before he comes. If no

one answers, he doesn't show up. This is a challenge for me because

my husband works at home and is on the phone a lot. If a call comes

through, he doesn't interrupt the call he's on to pick it up, leading

the technician to believe that we're not there. I don't know of any

other service that has this policy. They give us the window, and we

wait.

When I asked that our account be tagged that we will be at home and

that it isn't necessary to call, I was told that their policy was not

flexible. If I didn't want my dishwasher repaired so much, I'd tell

them to forget it.

Jan Slaby

Sebastopol, CA

July 25, 2007

PS The last time I used their service, the technician showed up over

one hour later than the prescribed window. He was crabby, didn't

have the necessary part, and our oven, also a KitchenAid, wasn't

repaired for another week.

I should also complain about KitchenAid. Both of these appliances

are new and, fortunately, under warranty. This is the second time

within a year that the dishwasher has broken down.

Comment On This

I called they sent out a tech. Only he did not work on LG's. But, he did pinpoint the problem. He told me what to tell the 1-800,operator what to order so I would have it when thr next tech, came out. (they didn't do it)

Second tech came out. He was to be here at 1:00. He came ar 12:42. I passed him on my street...Hurried into the house to call the 1-800 #. Operator said " she would call him to get him back". He said he didn't have time to come back.

#3rd tech comes out!!!!! Finds the problem is what the 1st tech said it was..will have to order the part, he says. FREAKIN' GREAT. I ALREADY TOLD THEM THIS!!!! Call us as soon as it comes in he says and we will come fix it. The part came in on a Friday, called them. Said they would be here the next Tuesday!!!!! They called me back on the following Sat. and said they had to reschedule!!!! For the following Friday!!!! I said NO!!! and hung up the phone. They called me back on Sunday...said they had to reschudle for Wed. of the next week ( what's a person to do, it's now been 2 weeks without a washing machine)so I said let me speak to a supervisior....guess what????they don't work on Sunday....I told them when my part came in I should be put at the top of the list since I had waited so long.....the operator said "it doesn't happen that way....I said" it should"!!! No one should have to wait for 2 weeks for a tech to come out and fix a washing machine in the year 2010.....I'm very unhappy with this company and their operators you speak to when ypu call for service....