Complaints aginest SAI Services COCHIN KERALA

---------- Forwarded message ----------

From: Manuel Sijo kj Email User

Date: Jul 24, 2007 5:17 PM

Subject: Re: HT20070611_0000000160 Maruti_Support Problem during

purchase/Maruti WagonR

To: "Email User" <Email User>

Sir/Madam,

After the immediate response from Maruti.Mr.Rajeev Raj (Asst.Manager-Sales,Sai

Service,cochin)call me and other people who complaint aginest SAI to settle

this issue.They agree about their wrong commitment to customers.that means

SAIsales team cochin get order from customers with wrong

commitment.thatmeans they r cheating the customer aswell as

maruti.other dealership don't do....and also i point out some service issue

also(eg:Lost of belongings )and they apologize what they done.

Mr.Rajeev give verbal commitment that he will give the facility what his

executive offer when the time of purchase not only to me other customers

also...now he is purely trying to avoiding our calls...i think this

delership is playing with customer time & money...

Does maruti officels think that this is the right way to deal with a

customer's.

I already have good experiance with other dealers (hyundai,toyota,tata).this

is the first bitter & whorst experiance like largest car manufacture in

india dealer.

We have a group people cheated by SAI.(MARUTI DEALER).

Now we don't want to trust the SAI we have to get final word form

maruti..wether our issue will get solved or not. other wise we have to think

about next step...

Thanks & Regard's

Manuel Sijo KJ

Mob-9995445331

On 6/14/07, Email User <Email User> wrote:

>

> Please include the following line in all replies.

> Tracking number: HT20070611_0000000160

>

> Dear Sir,

>

> Thank you for visiting our website.

>

> We regret the inconvenience caused to you and are immediately forwarding

> your issue to the concerned department. You will hear from us soon.

>

> However we wish to inform you that Extended warranty coverage can be

> taken while vehicle is still under primary warranty of 2 years / 40,000

> kms., whichever is earlier. The same rule is applicable for vehicles

> purchased through Maruti True Value

>

> Please feel free to revert in case of any query or clarification.

>

> Regards,

> ANY TIME MARUTI

> (Call- 9910202020 or Toll Free-1800 1800 180)

> International Toll Free Numbers:

> 1866 527 5698 (From USA and Canada)

> 0800 0852247 (From UK)

> Please Visit us at <http://www.marutiudyog.com

> SA-S3

> 004

> ===========================

> -----Original Message-----

> From: < Email User

> Sent: Jun 11, 2007 4:42:14 PM IST

> To: <Email User

>

> Salutation: Mr

> Name: Manuel Sijo KJ

> Address: Kurishuparambil (H) Kacheripady Cheranalloor

> Dealer city: COCHIN

> State: KERALA

> Region: SOUTH-III

> Postal code: 682034

> Vehicle: Maruti WagonR

> Enq area: Problem during purchase

> Telephone-Off: 0484-2432375

> E-mail: Email User

> Url: www.marutiudyog.com

> Veh. Reg No: KL7BF166

> Cap_Date:11/6/07

> Cap_Time: 4:42:14 PM

> Details : This is inform u that i got very bad experiance form the

> dealer in cochin (Sai services).They commited me to give extra warenty(1

> year) for free.Bcoz in my referance my friends take two wagonR

> compliment to these only they offerd me.sales person name prasanth

> offer me.regarding this i compliant this to toplevel management also but

> i got bitter experiance from them also..this incident question maruti

> intergrity...pls take precautions...

>

>

>

>

>

--

Thanks & Regard's

MANUEL SIJO K.J.