Alarm Capital Alliance dba: Starr Protective Services.

:

Alarm Capital Alliance dba: Starr Protective Services

1400 N. Providence Road, Suite 3055

Media, PA 10963

Phone: 610-872-4800

Phone: 866-484-4800

I had an alarm monitoring service known as Cape Alarms monitoring my alarm

system for a number of years. In 2001, the owner called me saying that if I

would sign a contract he would keep my alarm monitoring rate at the same ($60

per quarter). He mailed it to me, I signed it. However, it was a contract

from Starr Protective Services, not Cape Alarms. He apparently was selling

his business.

In October, 2006, I received my quarterly statement and they increased my

rates. There was no notice on the invoice. Since my husband had lost his job

in July, 2006....and now their rates had gone up, I felt this was one bill

that we could eliminate now since he was home all the time. When I called to

cancel, I was told that my contract automatically renewed in May, 2006 and I

could not cancel until May, 2009. If you don't write a letter canceling 30 days

before the renewal, then they automatically renew it. I explained, if we had

a contract, then why did they increase their rates, when that was the whole

reason for the contract in the first place?! I was told they could increase

their rates whenever they pleased. I said, not without giving me the option

to cancel or agree to the rate increase. I have called and asked many times

to speak to a supervisor. I have written letters asking a supervisor to call

me. To no avail. I am always told Mrs. Johnson is unavailable. Today, July

23rd, my husband called after we received their billing and late notices

over the weekend. He could not get through to a supervisor either, but spoke

with "Erin" and she would put him on hold occasionally to speak with "Mrs.

Johnson" who could not come to the phone herself. They were willing to send us a

new contract to sign, for $18 a month for another 3 years....but not cancel

the existing contract. We are at wit's end here. Please whatever you do, do

not sign a contract for monitoring services with Alarm Capital Alliance.

There are many monitoring companies that do not require a contract and you can

cancel at any time.

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