Vonage

We signed up for Vonage and switched our number from Verizon because they offered a flat fee of $29.95. Somehow we got set up with 2 phone numbers (I remember being asked if there was anyone I called on a regular basis. I call my sister in AZ every day. I guess they set us up with an Arizona #). I called back on June 26th to request this to be removed and a credit issued. Why would we need an Arizona number in California, after all??? I was told by the woman that this would be taken care of and nothing further would need to be done on my part. Well, imagine my surprise this month when I pulled up my bank account and see that we got charged again for the 2 lines (the amount is $57.17). I called this afternoon and spoke to someone who tried to help but wouldn't transfer me to a supervisor. I asked him repeatedly to do so. He finally put me on hold (or so I thought) but then I ended up with a dial tone in my ear. So, I called back and got another rep, named Janica

(sp?). I explained my frustration. And instead of listening to me, she talked over me, refused to transfer me to a supervisor and kept saying that all the supervisors were taking other calls. I flat out asked her if she was refusing to transfer me and she kept apologizing saying that I needed to call back and speak to another department and they were only open during the week 8 am to 5 pm EST. I work 8 to 5 and by the time I get home, it's 9:30 EST. I don't have time during my busy work day to call and fix a problem that is their error. She was soo unhelpful. My husband finally got on the phone and demanded a supervisor. He was on hold for more than 40 minutes before he got someone that is finally trying to fix the problem. I'm soo unhappy with their lack of service. Nothing was ever clearly explained when we signed up. They are soo quick to take our money but not so quick to fix their problems. I'm planning to change service as soon as I can. They don't do

what they advertise and their customer service is extremely poor. I hope that this complaint reaches the highest levels and Vonage realizes that they need to change their service and make it better.

An extremely unhappy customer!

Vanessa Koszyk

Tim & Vanessa

---------------------------------

Take the Internet to Go: Yahoo!Go puts the Internet in your pocket: mail, news, photos & more.