Verizon DSL "service".

Dear Complaint Person,

Verizon DSL service is awful. I live in Lyndon, VT, and I've had had =

Verizon DSL for almost a year and have had terrible service. My =

connection is unreliable; it comes and goes and is often down for hours =

or days at a time. My upload speed will crawl to a halt for no apparent =

reason. My upload speed is routinely about 1/3 as fast as Verizon =

promised (128 kbps is what is in their contract.) Tech support is =

useless. They connect me to PC support even though I've asked for Mac =

support, then I have to wait on hold again, and listen to the same =

infuriating message: that I can got online and get many of my questions =

answered. If I could get online, I wouldn't be on hold for tech support, =

listening to the same infuriating message! The tech people never can =

find anything wrong; they always say the line is fine, the bandwidth is =

fine, the server is fine, and that there is something wrong inside my =

house. I had a technician come to my home and check everything and he =

could find nothing wrong. But still, my connection breaks routinely, =

when I do have a connection the upload speed is often 30kbps instead of =

the promised 128 kbps, and tech support asks the same questions about my =

jacks (which have been tested and are fine) and the cable connecting the =

modem to the jack (which is new and has been replaced several times just =

to be sure.) There is nothing wrong with my wiring, but there is =

definitely something very wrong with Verizon's DSL service, and their =

tech support. Verizon is not delivering the service they promised, they =

are wasting my time, and I would like someone to do something about it. =

This is fraud, and it should be investigated.=20

Sincerely,

Elizabeth Wilkinson

Comment On This

Please contace me about your DSL problem.