SKY TV new service

I ordered Sky TV as a new service over two weeks ago. Spectrum, the

installer was supposed to come today (July 21, 2007). Lo and behold, Sky

never sent the viewing card ahead of time, so the appointment with

Spectrum's engineer was canceled when Spectrum called to firm up the

installation. I work weekdays (as do most people --something that should not

be lost on Sky) and am usually away from home most Saturdays. I had to move

heaven and earth to be around today. I tried to call Sky to get to the

bottom of this, to absolutely no avail and only after an excruciatingly long

wait. Spectrum was a lot more helpful, but could only tell me that Sky had

sent out a card, but as the card had already been activated, it could only

be that it was sent to the wrong address! This is very disappointing. I

won't be around on a Saturday for another three months!!! Still, on the

bright side, this should give Sky plenty of time to screw up again and

again, until they send the card to the right address. The quality of Sky

TV's customer service is pathetic -- but, based on my experience elsewhere,

seems generally in line with how things are done in the UK anyway. If Sky

did not have monopoly over satellite broadcasting, things would be a whole

lot better. ABSOLUTELY PATHETIC.