American Airlines abuse customers

Posted on Saturday, July 21st, 2007 at 12:21am CDT by 0598fa5d

Company: American Airlines abuse customers

Category: Other

I purchased a ticket with AA, via Expedia. I had to change the date of the

flight and I found that It was a penalty of 200 for changes. I look the

rules and I learned that If American Airlines changes the flight is OK,

however if the customer changes the flight they take $200 dollars.

Someone has to stop these airlines to abuse clients. Their one side policies

only protect the airlines. They take fees and penalties with no reason.

If you are curious you could read the policy

16.PENALTIES

CANCELLATIONS

ANY TIME

TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW/

REFUND.

WAIVED FOR SCHEDULE CHANGE/ILLNESS OR DEATH OF

PASSENGER OR FAMILY MEMBER.

NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

WAIVER ALSO APPLIES FOR TRAVELING COMPANION.

TICKET HAS NO VALUE UNLESS TICKETED FLIGHTS

ARE CANCELLED PRIOR TO TICKETED DEPARTURE TIME.

CHANGES

ANY TIME

CHARGE USD 200.00.

WAIVED FOR SCHEDULE CHANGE/ILLNESS OR DEATH OF

PASSENGER OR FAMILY MEMBER.

NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

WAIVER ALSO APPLIES TO TRAVELING COMPANION.

NO CHD DISCOUNT/INF WITHOUT A SEAT - 10 PCT.

THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINS

NON-REFUNDABLE.

CHANGES ARE PERMITTED PRIOR TO THE

TICKETED DEPARTURE TIME OF EACH FLIGHT PROVIDED

THE NEW ITINERARY MEETS ALL THE PROVISIONS

OF THE NEW FARE PURCHASED


1 Comment

2b1e7bd5, 2007-10-18, 11:56AM CDT

I believe you are misreading this. All major airlines, excluding low cost carriers like Southwest, charge change fees for any NONREFUNDABLE ticket that you purchase. The last sentence, changes are permitted prior to the ticketed departure, means you can change the itinerary, but it will cost at least $200.00. They do this so they can keep track of inventory on the flights, otherwise, they would have people paying $150.00 for a flight leaving originally at 8pm, and they decide they now want to leave on the 6am flight which has less availability! If you don't want to pay change fees, buy a refundable ticket, but it's going to cost you 3x the amount of a nonrefundable ticket, even after change fees.

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