Cingular Wireless

Attached is a letter I sent Cingular/The New AT&T wireless. Please review it and see if you can help me. Thank you very much.

July 20, 2007

To Whom It May Concern:

I am very disgusted with the service I’ve been getting with Cingular/The New AT&T. It seems that all my trouble started about a year and a half ago. I’ve been experiencing inadequate service since, and instead of getting better, it’s getting worse.

At first I thought my problems were minor. However, I soon found out that family, friends, and business acquaintances were experiencing problems getting a hold of me. Here are some of the problems I’ve been experiencing:

&#183 Constant dropping of calls at all times of day and night regardless of where I am in the city.

&#183 When answering calls I couldn’t hear them or they couldn’t hear me.

&#183 Some People I spoke with told me that I sounded like I was under water, while others said I sounded like I was at the bottom of a metal trash can.

&#183 Calls going straight to Voice Mail without ever ringing.

&#183 Not getting notified of Voice Mail that was left for several hours.

I’ve gone in three separate times to the Cingular store in Culver City. The employee’s, including the manager, could not help me. They would tell me that I have to call 611 and take care of it that way. And, of course, they didn’t (or couldn’t) help either.

Today I tried one last time. I called 611 and spoke with several people. The first call I made was at 4:00PM and I talked to employee Angela Brian. She told me she couldn’t help me because I “signed” the contract and agreed to the terms. I do not recall ever signing anything. If there is such a contract with my signature, please provide me a copy of my contract.

Ms. Brian also said that her computers say “my area” has good coverage. I’m not in “my area” all day. What you don’t seem to understand is that the problems happen all of the greater Los Angeles area. She said that I could get out of my contract but I would have to pay the $175 early termination fee. At this point our call was dropped.

I called back and finally talked to Cynthia Salazar at 4:15PM. She basically said the same thing as Ms. Brian said. I told both Ms. Brain & Ms. Salazar that I was paying my bill and have been consistently even though Cingular is not providing me good service even 25% of the time. Neither one could address me, telling me they didn’t know what to say because their computers showed I am getting a good signal.

At that point I asked to speak with a supervisor. She put me on hold, and a few moments later told me she could not find a supervisor, but would have one call me today at 5:30PM. I said yes, please have him call me. He never called. At this point my call was dropped.

I got back on the phone and was connected with employee Alice Williamson. The time was 4:25PM. Before we started chatting, I quickly told her what was going on – talking with other employees and getting dumped – and I asked her if this happens would she call me back. She said she would. I continued to inform her of what was happening, both with the phone and what was going on the past 25 minutes. At this point my call was dropped.

Ms Williamson called me right back. I thanked her and told her the two previous employees did not do that. She asked me some questions more questions and told me she would transfer me to someone in customer service (I believe that was the department). His name was Darius. As I was talking with him, he could barley hear me and my call “was cutting in and out.” He told me he’d call me if we were cut off, and, of course, we were dropped.

He did call back. I told him what I told all the others. I had a Motorola phone. When I upgraded to received a LG phone. I was experiencing problems with the LG phone. Both Cingular and I both agreed that it might the phone. I returned it and received the phone I currently have. The problem is still there, but it’s just getting worse.

In good faith for the past 18 months I have paid my bill while I tried switching phones 3 different times in hopes that would help. It did not. I have called repair numerous times to report my problem. They have repeatedly tested my phone and their computers show that I am getting a good signal. I have tried everything your employees have suggested and my service is still awful.

What I want is to get out of the contract you claim I signed. I refuse to pay the early termination fee. I have been paying for less then adequate service for the past 18 months. It is my opinion that you violated any contract that may exist due to your lack of service. You have had more then ample time to solve my problems and you have been unable to do so.

Please respond to my letter immediately or I will be forced to take further action. I am also sending a copy of this letter to the following people/institutions:

&#183 David Horowitz, www.fightback.com

&#183 California Governor Arnold Schwarzenegger

&#183 Stanley T. Sigma, President and Chief Executive Officer – AT&T Mobility

&#183 California State Senator Diane Feinstein

&#183 California Public Utilities Commission

&#183 Chairman Kevin J. Martin, Chairman – Federal Communications Commission

&#183 Better Business Bureau

&#183 www.planetfeedback.com

&#183 www.complaints.com

I would like to resolve this matter as soon as possible. Thank you very much.

Sincerely,

Kevin P. Mendelsohn

(310) 720-3952

Kevin P. Mendelsohn

Email User

"Easy Does It"

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Comment On This

I went thru a time when I sounded like I was under water. I also had a terrible Echo. I called the 800 number and they checked it out. Of course, there was no echo when I talked to the Customer Rep. My echo lasted for days and was irritating. Then suddenly, it disappeared. I also got mysterious calls from a 505. They couldnt explain that one either. The 505 didnt show on their radar at any time. Yet my phone rang. Im here in Savannah. I also had many dropped calls because my phone wouldnt jump towers. It would ride the tower it fixed itself upon until it was just plain out of reach and then drop the call. I called Cingular and they said they couldnt figure out why the phone wouldnt search a new tower before dropping the one out of range. Good Luck