Charter Communications stinks

Two and a half years ago, my wife and I established a cable account for my

mother-in-law, who is elderly and lives three hours away. A few days ago we

had to move my mother-in-law into a new residence because she can no longer

take care of herself. It was very easy to cancel her phone and utilities at

the old residence. However, it has been an utter nightmare to try to cancel

her Charter Communications account despite the fact that our name and

address had been used for billing purposes. This company has no idea as to

what customer service is all about. We will never again do business with

them and urge others to think twice before establishing an account with

Charter.

Frank B