UAL up to the same old tricks

Hi,

Below is what I have just fired off to UAL.

19 July 2007

An open letter to Executive Resolutions United

Airlines,

I will be filing a complaint with the FAA and Better

Business Bureau as well as logging your actions on

internet Blog and Podcast sites. You canceled Flight

281, 12 hours prior to my leaving and after I had my

boarding passes in hand. Several of your agents could

not offer me a reason for the cancellation.

I specifically paid more money for this flight based

on,

&#183 the convenience of the flight times,

&#183 short length of the flights,

&#183 number of stops/length of layover,

&#183 my ability to get to the airport,

&#183 the availability of first class upgrades on all legs

and,

&#183 commitments once I arrived at my final destination.

FYI - when I purchased this ticket, cheaper flights

similar to the schedule you "stuck" me with were

available on other airlines.

Your agents:

&#183 Could not tell me why the flights were canceled,

doesn't the Contract to Carry require this?

&#183 Your agent, Mr. Edmond Ventura lied to me when he

told me that I would definitely be assigned a first

class upgrade at the Dulles airport on the re-ticketed

flight he arranged. There was no miscommunication as

I pointedly asked him to verify his statement, which

he did.

&#183 Due to your schedule changes I was unable to take a

bus to the airport. Hence I will have to drive and

now spend $12.00/day parking from 20-31 July. The bus

ticket was cheaper than the gas driving and the

parking at the bus station free.

&#183 I was hung up on several times by your customer

relation’s voicemail. You know, the one your website

claims is available to the customer from

0800hrs-1900hrs M-F. I never got through to a live

person.

&#183 Your agents refused to divulge a number for the

Executive Resolutions desk.

Considering your inability to follow through on what

you sold me and that I paid full fare for, the hassle

you are making me go through and my additional

financial costs in money and time, I require a more

than a reasonable refund of my ticket price. And not

in worthless vouchers, I paid cash, I expect cash

back. You should be ashamed of yourself, to think

that I served my country in the military so that

disreputable businesses and thieves like your company

can profit off the backs of the working families. In

conclusion, I am very suspect about your cancellation

of Flight 281 and will be filing a report with the

FAA.

Paul Carreiro

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