FW: Sears washer & dryer combo

-----Original Message-----

From: Marie [mailto:Email User]

Sent: Thursday, July 19, 2007 1:51 PM

To: Email User'

Subject: FW: Sears washer & dryer combo

July 19, 2007

Doesn't anyone at Sears do their job? I still haven't received a response.

It's been 9 business days now and I want my money!! This is totally unfair.

Could someone please answer me?

-----Original Message-----

From: Marie [mailto:Email User]

Sent: Wednesday, July 18, 2007 4:48 PM

To: Email User'

Subject: FW: Sears washer & dryer combo

July 18, 2007

It's now been 8 business days (I was told 3 to 5 business days) and I still

haven't been reimbursed for Sears mistake or haven't had the courtesy of a

return e-mail or phone call. I need my money to purchase a washer & dryer.

This is totally unresponsible of Sears. Could someone please get in touch

with me? My phone number is 201-738-7917 or 973-507-9453.

Thank you,

Marie Slater

-----Original Message-----

From: Marie [mailto:Email User]

Sent: Friday, July 13, 2007 2:27 PM

To: Email User'

Subject: Sears washer & dryer combo

July 13, 2007

I bought a washer & dryer combo from sears.com on June 25, 2007. They took

the money out of my account on June 28, 2007 in the a.m. On the date of

delivery 7:30 a.m. I get a phone call that the washer & dryer combo is no

longer being manufactured. No inventory? Sears.com still has the same

washer & dryer on their web site. Now trying to get my money back. Today

is the 5th business day and no money. They told me 3 to 5 business days.

This is totally unacceptable. Not everyone has an extra $1,000.00 in their

account. I need that money to purchase a washer & dryer. I was going down

to the Sears store but not now. I'll never buy anything again in Sears.

The customer service people are no help, they just don't care, just get the

nut off the phone that wants her money.

016496960 Order # for Marie Slater

Comment On This

We had a similar problem with Sears. We ended up getting a washer and dryer, as well as $150 in gift cards and some hefty credits on the account. What we did was complian by phone, and e-mail like you, but what I did was demand that the e-mail was forwarded to a supervisor and specify that I required a response. I don't know if you tried this, but if you haven't give it a shot. And, if you don't get what you want I would pursue a law suit. You should be able to find a lawyer who will help you with this, and if not at least make the threat. You have a rock solid case here, maybe it's time Sears hears that!