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ERES - Educational Records Evaluation Service - NACS
Posted on Thursday, July 19th, 2007 at 4:57pm CDT by f68503a9
Company: ERES - Educational Records Evaluation Service - NACS
This is about my experience with ERES. The details of the Registered Member
is as under. The SERVICES ARE PATHETIC and 315 Dollars looks like a waste of
money to me now as the deadline for the Program that I wanted to Register
for is over which is certainly going to affect my career.
Educational Records Evaluation Service, Inc.
601 University Avenue, Suite 127
Sacramento, CA 95825
Phone: (916) 921-0790
Fax: (916) 921-0793
I would like to know to whom shall I speak to regarding this and forward all
that I have to say as far as my experiences are concerned. I haven't seen
more irresponsible people than them and doing such an important job. It
looks like they are doing a favour to me and here is the first complain
details sent to them.
---------- Forwarded message ----------
From: Rohit Joshi COMPLAINTS.COM_FORM_MAIL_75905#
Date: Jul 19, 2007 2:12 PM
Subject: Re: Disappointing Service Levels
To: COMPLAINTS.COM_FORM_MAIL_75906#, COMPLAINTS.COM_FORM_MAIL_75907#, COMPLAINTS.COM_FORM_MAIL_75908#
Its been two weeks and still no response from your office. The evaluator
told me that someone from Milipitas office would give me a call and ask me
to collect the Evaluation Report the very next day. After waiting for 2 more
days and having not received any call, I called your Milipitas office again.
They said its waiting final sign-off and they cannot give me a date but
would call me once its ready. Two weeks have passed and still no response.
Today when I called, I am told that there is a mistake and I have been
referred as She instead of He and I will get it on Monday and its really
suprising that why no one updates from your office to the client.
Either you really do not understand what Customer Service is or I was not
able to differentiate between good and bad service. I really don't have
words that in spite of complaining abot the Service Levels, there is
absolutely no change or improvement.
On 7/9/07, Rohit Joshi COMPLAINTS.COM_FORM_MAIL_75905# wrote:
> All Concerned
> My name is Rohit Joshi and I called up at your Sacramento Office for
> evaluation of my Educational Records as advised by CFP Board. I was
> asked to drop my Certificates to Milipitas Office. There is a young
> lady at front office who took my call at 1:30 and I told her that I
> would be dropping my Certificates as advised by Sacramento Office
> Representatives. I told her that I will reach in 15-20 Mins. To this
> day from that very day, my life has been horrible.
> She had the knowledge of the fact that I will visit the place in spite
> of that she locked the place from inside and did not open the office.
> I returned back again to office after 15 mins and this time after 10
> mins of persistent knocking at the door, she opened. She tells me that
> that the office closes at 2 PM while I know I reached before 2 PM.
> I did remind her that I told her about my visit then at that time why she
> did not tell me that she will close the office. Her reply was that she
> She does not know what fee would be charged and for the smallest detail,
> has to call Sacramento office.
> She takes my call and twice she has told me she will call back and she
> calls back
> Each time she asks me the same dumb questions and each time I have to
> the entire story all over again.
> I asked her to find out from the Evaluator regarding the sufficiency of
> document then she says that if the Evaluator did not call me, it must have
> been sufficient
> I am worried to the extent that I really do not know how far are my
> Certificates in safe hands
> While I am filling the Forms, she is busy watching movies.
> I really do not know in what manner is this institution being run and
> I am going to lodge a complaint with BBI about the service issues if
> some steps are not taken to improve the services. I hope someone will
> try and ensure that no other customer has to face such unfriendly
> services from any institution.