Dish Network

Dish Network

We moved to NC from IN about six months ago, while we lived in IN we had =

a bundle package with AT&T and Dish Network. Beginning in November, =

when we moved, and continuing through January, we repeatedly called and =

asked to have our connection switched because AT&T does not service the =

area we live in. We finally were told that our service was switched in =

January but we never received any bills. When I called again, I spoke =

with someone from Dish, he told me that we would be receiving a bill =

shortly, but that it would be a large bill due to the billing/switch =

over mistake. He assured me that when we got the bill, all we needed to =

do was make payments on it until it was paid in full and that as long as =

we made payments, our service would not be disconnected. Finally, in =

April (which is when they actually switched our service) we received a =

bill for $175 for three months of service which we paid in full. The =

next month, we received a bill for $234 with an unknown charge of $140. =

My husband called to find out what the charge was but no one could tell =

him what it was for, he then called AT&T who told him it was for phone =

charges for January-April, we had not had phone service with them since =

November! When he explained this to AT&T they hung up on him. We =

thought it could be a charge for switching or something and began making =

payments like the Dish Network employee had advised. Dish went ahead =

and disconnected our service, after I had paid the amount in full, when =

I called them I was told that whoever I had spoken with had not made any =

notes in our account and therefore, they would not turn our service back =

on until they had received our payment, which I have already made! It's =

been three days and they still have not reconnected our service. When =

asked how much longer we had on our contract, we were told that our =

contract only became effective in April. Dish Network renewed our =

contract without our consent or knowledge.

Dish Network is unethical and mistreats there customers. I think =

something should be done to hold these companies accountable for =

statements that they make to their customers. As far as I know the =

person I spoke with in January really did note the account and the =

company is just going back on their word. Either way, I have made all =

payments and this company has still disconnected our service. =20

I hope this and all the other statements about Dish Network will stop =

someone else from making the same mistake we have by trusting Dish =

Network.