Empire Carpets

Business Reply

Thank you for bringing this to our

attention. Total customer satisfaction is important to us here at

Empire Today. We take customer feedback very seriously and we are

always striving to improve the customer's experience. Unfortunately, we

were not able to access your account due to limited information that you

have provided. We have professional Consumer Affair agents that can

assist you with the answers that you may have questions to in regards to

your complaint. Here is the number that you can use to reach them

Mon-Fri from 8am to 5:30 pm CST...847-583-3000, just ask to speak to the

Office of the President.

A rep from Empire Carpets came to my home. I gave him a $1500 deposit for

carpet and installation with the contracted agreement that I could cancel

within 3 days. I came to my senses and canceled the order the next morning.

I did it by mail and by phone. The customer service rep told me they would

send my un-cashed check back to me. When I got my bank statement, I found

they had cashed the check 2 days after I canceled. I started calling them

and after ridiculously long hold times I got a customer service rep on the

line that promised the check would be sent out immediately. Everyday

(really!) for the past 32 days I have called and they still have not sent

out my check. I have been constantly lied to. I can't get past customer

service and can't find any other phone numbers for Empire. I am certain

Empire recruits people with absolutely NO integrity. I am now committed to

telling everyone who will listen what a horrible company they are.