Direct TV

We scheduled to have Direct TV installed on June 11th of this year. We =

ordered the DVR for HD TV. Direct TV shipped the first unit out and it =

was not for HD TV. We received the correct unit a week or so later and =

that didn't work at all. Made phone calls to Direct TV only to have =

another unit shipped out. The 2nd unit didn't work either. Calls were =

made again to Direct TV. A 3rd unit was scheduled to be shipped out. The =

3rd unit didn't work either. A 4th unit was shipped out. We finally had =

TV, but it froze on local channels. We called Direct TV to have a =

technician sent to fix the unit. We were on the phone for over an hour. =

Customer service would not send anyone out. We called and talked to =

another customer service rep who sent someone out. The DVR froze on the =

technician. He called Direct TV and they couldn't figure out what was =

wrong. We were told by the technician that all of the units shipped to =

us were used. The technician brought us out and installed a new DVR =

which now works fine. This date was on July 3rd. The only thing that was =

done for us was they paid the 1st month bill and also paid the $70.00 =

charge for the technician bringing and installing a new DVR. We would =

also receive a free month of premium channels if we continued with their =

package. We didn't even receive the 3 months free for 2 TV'S because we =

didn't have 2 TV's that were functioning. We didn't go through the =

proper channels per Direct TV. I wasn't going to take the chance of =

having a 5th unit not work. I sent an email to the president of Sales =

and Marketing which didn't do any good. He had one of his reps call us. =

We figured we would have gotten something out of this seeing that we had =

nothing but trouble with all of the units that they shipped to us . We =

were told we would have to pay $300 to get out of the contract. I =

reminded them that they did not live up to their contract which was to =

have 2 TV'S in working condition. it didn't seem to matter to them with =

all of the problems. We were under contract because we used our credit =

card. I am now in the process of opting out of their contract and going =

through someone else. I don't even want to deal with them people anymore =

or do I want their product in my house. I emailed the president of Sales =

and Marketing that I would not refer anyone to Direct TV and would not =

be renewing their contract.

Amy Klaske=20

Fond du Lac Wisconsin