Eureka Forbes- Aqua guard

Hi

I am a consumer at Mumbai and an AMC holder for Aqua guard. I made a service

request at Mumbai customer service. I had been speaking to multiple people

there, Zeenat, Urmila, Smriti, Farha and finally to Abdul the floor manager.

After repeated requests and follow ups there has been no attempt by the

organization to attend the request. Because the service was not attended in

time ( 2 working days) I made an attempt to speak to Mr. Jeet, customer

service manager, but seems he is too busy to speak to a customer. What an

irony, he cannot speak to the people he is employed for.

The customer service do not have access to service station staff and hence

cannot know the status of ones request. In today's tech savy world the

organization cannot make available the basic equipments to enable the cust.

srvc. staff to speak to service station staff.

Selling in today's world is too easy but after sales service is what enables

the consumer to make a choice of the company from which he will buy his

product. So now u know which from list of which companies u should make ur

choice.

Rgds

Bhawana