HITACHI 42" PLASMA HDTV - MODEL # 42HDT79 PURCHASED FROM H.H. GREGG NASHVILLE, TN

H.H. Gregg is an electronics retail store with extremely poor customer

service -- don't even think about going there to purchase anything!

Location: Thompson Lane, Nashville, TN

Complaint:

We purchased a Hitachi 42" Plasma HDTV, Model 42HDT79, from H.H. Gregg on

Thompson Lane in Nashville, TN on September 14, 2006. The TV came with a

one year warranty, but they convinced us to purchase, at additional expense

($400.), a 3 year extended warranty. In early May of 2007 (a little over 6

months since purchase) the TV would not turn on. We troubleshot the system

and called a local TV technician to check it out. The tech said that it was

more than a programming error in the remote and that we should contaqct

Hitachi or H.H. Gregg. We called Hitachi toll free customer non-service and

after several hours on hold were told that they would ahve a repairman to

come to our house and look at it. We actually had to call the TV repair

shop located in Atlanta, GA, even though we are located just south of

Nashville, TN. We scheduled an appointment for a tech to come to our house

about 2 weeks out. He arrived on 23 May and after about 5 minutes said that

it needed to have the 'digi-box' replaced and it would take 1-3 weeks to

obtain the part. We thought that a little long, but were trying to get the

repair completed. We never heard from the repairman again. After several

weeks we called H.H. Gregg and they said they would not do anything since

they thought Hitachi was responsible. We called Hitachi and they said the

part was not in stock and would have to be back-ordered and should arrive

around 23 June. What else could we do but wait!! We waited and around 23

June we called Hitachi and inquired about the part and the repair IAW the

warranty. To make a long and ugly story short, they told us that the part

would not be in until the right before 4 July. Notice in this scenario that

noone from Hitachi, H.H. Gregg or Norman Electronics ever bothered to call

us!!!! 2 July came and we called Hitachi -- they said they were moving

their warehouse and it would be 6 or 9 July before they could find out if

the part had arrived. We were irate X3!!! We waited until 8 July and

finally a Hitachi CS rep called and left a message that he part was in and

was to be shipped out expeditiously!! On 13 July we called Hitachi, H.H.

Gregg & Norman Electronics and none of them knew where the part was or when

it would get installed. Naothe 'Nightmare on Elm Street' revisited.

On 13 July, later in the evening, we called Hitachi and H.H. Gregg and

complained X3 again to no avail. Almost 3 months has elapsed since the TV

went down and it is still not sure if we will ever get it repaired or

replaced. I submitted an ugly review later that night with EPINIONS Online

and wrote the BBB and filed a claim. Never have we been so abused in our

life time and we paid for an extended warranty!!! All we can say is, "Do

not buy Hitachi products -- worst customer service in the business, and

don't deal with H.H. Gregg retail outlets -- they will hang you out to dry!!

Sincerely,

Richard & Carol Darden

_____

<http://promos.hotbar.com/promos/promodll.dll?RunPromo&El=&SG=&RAND=27767&pa

rtner=fastutility> Block Spam Emails - Click here!