Verizon DSL

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How long does it take to get someone to email me back? Also, we STILL DO

NOT have the sub account working. We need this fixed ASAP!

Thank you,

Jamie A. Hayes

----- Original Message ----

From: JAMIE GALLASPY

To: Email User

Sent: Monday, July 9, 2007 10:40:28 AM

Subject: Complaint

I am writing to complain about a BIG problem Verizon created for me. I

requested a new jack and fax line to be installed and ALL that did was

create a huge mess. I wanted a new jack and fax lined installed in my

home since I work from home and use efax.com now and wanted to cancel it

and use Verizon. I then asked since it is a business account to move the

DSL to the same bill along with the fax so I could expense it. Well

apparently, Verizon disconnected my DSL/Internet service. I returned

home from my 8 day vacation for my wedding and honeymoon and could not

work. I was told July 6 is when Verizon would come out to install the

fax and then after that I may be down for a day or two which wasn't a

big deal. I later found out that it is 7-10 days I am down. If I would

have been told that I would have NEVER done this at all. I had to call

in every day several times a day to finally get this expedited. No one

was really helpful except for one supervisor Chris, but he fell through

on his follow up too. And really if I wasn't calling in and my husband

wasn't calling Techs we wouldn't have had it turned on sooner than July

9. It finally worked Thursday, July 5. BUT, I couldn't work Monday or

Tuesday. However, I still can't get my husband's sub account to work

yet. And apparently a UPS shipment shipped on July 2 never made it to

me. However, this is not a big deal to me since I do not need a welcome

kit or a new modem. At this point, I cancelled the fax line because I

don't want to deal with this mess or your company anymore than I have

to. I am very unhappy with the service or lack thereof that Verizon

provided. If I didn't want another mess, I would cancel my services I

have with you all and go with another company, but since I work from

home, I can't afford to be down anymore. I have phone, DSL, Direct TV

all through Verizon. So I am a good customer. I used to work for Verizon

and now my husband does but that didn't really help. Other than HE had

to do your reps job and expedite this himself.

Oh and another thing, my personal email accounts were deactivated and I

was told I would lose EVERYTHING from emails to contacts, etc. The

Verizon rep had me in tears. However, thank goodness when I got my

account back I didn't lose anything. Now I just need to work again and

to not lose anything on this account.

I would like to be reimbursed for the two days I was down and I would

like June and July free for DSL. I think that is the least you can do.

Feel free to read ALL the notes related to (phone number)

Thank you,

Jamie Gallaspy Hayes

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How long does it take to get someone to email me back? Also, we STILL DO NOT have the sub account working. We need this fixed ASAP!

Thank you,

Jamie A. Hayes

----- Original Message ----

From: JAMIE GALLASPY

To: Email User

Sent: Monday, July 9, 2007 10:40:28 AM

Subject: Complaint

I am writing to complain about a BIG problem Verizon created for me. I requested a new jack and fax line to be installed and ALL that did was create a huge mess. I wanted a new jack and fax lined installed in my home since I work from home and use efax.com now and wanted to cancel it and use Verizon. I then asked since it is a business account to move the DSL to the same bill along with the fax so I could expense it. Well apparently, Verizon disconnected my DSL/Internet service. I returned home from my 8 day vacation for my wedding and honeymoon and could not work. I was told July 6 is when Verizon would come out to install the fax and then after that I may be down for a day or two which wasn't a big deal. I later found out that it is 7-10 days I am down. If I would have been told that I would have NEVER done this at all. I had to call in every day several times a day to finally get this expedited. No one was really helpful except for one supervisor Chris, but he fell through on his follow up too. And really if I wasn't calling in and my husband wasn't calling Techs we wouldn't have had it turned on sooner than July 9. It finally worked Thursday, July 5. BUT, I couldn't work Monday or Tuesday. However, I still can't get my husband's sub account to work yet. And apparently a UPS shipment shipped on July 2 never made it to me. However, this is not a big deal to me since I do not need a welcome kit or a new modem. At this point, I cancelled the fax line because I don't want to deal with this mess or your company anymore than I have to. I am very unhappy with the service or lack thereof that Verizon provided. If I didn't want another mess, I would cancel my services I have with you all and go with another company, but since I work from home, I can't afford to be down anymore. I have phone, DSL, Direct TV all through Verizon. So I am a good customer. I used to work for Verizon and now my husband does but that didn't really help. Other than HE had to do your reps job and expedite this himself.

Oh and another thing, my personal email accounts were deactivated and I was told I would lose EVERYTHING from emails to contacts, etc. The Verizon rep had me in tears. However, thank goodness when I got my account back I didn't lose anything. Now I just need to work again and to not lose anything on this account.

I would like to be reimbursed for the two days I was down and I would like June and July free for DSL. I think that is the least you can do. Feel free to read ALL the notes related to (phone number)

Thank you,

Jamie Gallaspy Hayes

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From: Message Author (click here to email author)
Date: Friday, 13-Jul-07 13:30:51 CDT

Business: Reply Online Consumer: Comment On This

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Complaint #: 147217

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