A and E Factory Repair / Whirlpool preferred service provider

A and E Factory Repair

Lake Tapps, Washington

A and E is the preferred service provider for Whirlpool appliances.

My Experience:

I made an appointment with a Whirlpool customer service person to

service my Maytag dryer. The agent was very pleasant. She placed me on

hold and came back with a service date and time after speaking with the

routing room for A and E Factory Repair. The appointment was set for

Friday July 13th between the hours of 8-5.

During the week, I changed my flight to California to leave around

8:00pm instead of the 3:00 that was already booked. Cost $100.

Friday July 13th, I stayed home from work. ( Did not get paid for the

day).

Around 3:00 pm I had still not received a phone call as promised so I

called the A&E service desk. I was told "oh no", " you are not on the

schedule for the day". "We did not have enough technicians to schedule

your service today". I was repeatedly told there is nothing that we can

do. Never once an apology or a good reason as to why I was not

scheduled. I explained that if I would have received a phone call in

the a.m. I could have made the best of a bad situation and would have

still been able to leave for California with my family.

I asked to be credited the $50.00 service fee during the next scheduled

appointment set for July 17th and a before noon service because of the

admitted screw up by A and E staff. I was told "absolutely not, we do

not have a responsibility to do that".

Let's see, my cost $320.00 for the day missed at work, $40.00 for the

neighbor kid who I will have to pay to wait at my house on the 17th and

a $100.00 change fee for my airline ticket. My calculations = $460.00

lost in one day.

A&E factory repair cost: No phone call to let me know they made a

mistake and would not be showing up, no reason for the scheduling error,

no service fee credit, and no apology = No responsibility for their

actions.

I'll let you know how the July 17th works out!