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Goodyear Certified Tire Center (Anaheim, CA)
Posted on Thursday, July 12th, 2007 at 2:03pm CDT by a8fc8bfb
I called Goodyear Certified Tire of Anaheim (Orangethorpe & Lemon) around
11:00am to ask for an appointment. Alex answered the phone and I asked how
long it's going to take if I take the car within an hour. He answered it'll
take about an hour and he said I don't need to make an appointment. I had
other plans that day, and one hour seemed ok, so I went. When I got there,
Alex told me it would take 3 hours. I wasn't pleased but I didn't want to
delay it for another week, so I left the car. About 3 hours later Alex
called me and explained some recommendations for the car especially on the
rear break pads. Our conversation went as follows:
Me: I will do it some other time.
Alex: Why? Is the money problem or time?
Me: I can have my friend do it for me later.
Alex: Oh, is your friend a mechanic?
Alex: Then why didn't you have your friend do the oil change?
Me: He's been a little busy these days.
Alex: Hey, we're busy too.
Then Alex told me the car was almost done. So I went to go pick up the
car. He didn't say anything and he was being very rude. He had a paper for
me to sign, but he just put it in front of me not telling me that I had to
sign. And when all the paper work was done, he didn't say anything, so I
had to ask, "Is it done?" I got the key, but I was very displeased about
the way he treated me. I wanted to see under the hood, because I could not
trust these people. I opened the hood from inside, and when I got to the
front to open it. The part that I need to pull in order to have the hood
pop up was broken. I went back in and gave Alex that part which was
broken. Several guys came out to see, and Alex and another guy tried couple
times to open the hood but failed. Being Saturday afternoon, Alex told me
to come back on Monday and that he will take care of it for me. I had to
wait until the next Saturday since I work in LA and can't make it during
I went to Certified Tire in the morning and brought that part to Alex. He
told me that he would call some places to find out about liabilities and
that he would call me the next Monday.
Since Alex did not call me on Monday I gave him a call on Tuesday around
6:00 pm. He said, "I didn't forget about you. Don't worry. Since tomorrow
is a holiday, call me back on Thursday."
I called again and he said the same thing that he didn't forget about me.
He said he called the dealer for the part, but did not get an answer from
them yet. He said he would call me when the dealer calls him.
I waited for a week, but he didn't call me back. I called him around 11:30
am. He said he didn't get an answer yet. And then when I tried to say
something, he hung up on me. I called again and I explained that I couldn't
wait forever since I need to be able to open my hood, mainly because I have
a body work that needs to be done. And I told him that he's not doing the
job and said I will call the dealer myself. Then he hung up again. I got
very angry and I called again. I asked him to give me the number for the
dealer he contacted. He said, "Call 411 and find a dealer," and he hung up
again. I did not call him back.
From the desk of