Gateway Desktop Support

I Contacted Gateway on Tuesday, July 9th for an issue related to a =

previous "repair" done last week which was still giving us issues. We =

expected NEXT DAY ONSITE as that is what we paid for, yet never heard =

back on Wednesday. I called Wednesday afternoon and was told it would =

be "escalated" and I would hear back before 5:PM. Of course, we never =

heard anything so I called AGAIN thurs. morning. I was given the same =

speech by a tech support staffer.

I asked for customer service, explained my frustration of being told the =

same thing AGAIN with NO expectation of a different result. THAT person =

transferred me BACK to A DIFFERENT tech support staffer, which then gave =

me the same speech. "i'll contact on-site and have it escalated"

45 minutes on the phone and NO resolution.

Nobody at this company seems to have ANY power to resolve this issue and =

NOBODY IS BEING HELD ACCOUNTABLE for NOT delivering a promised =

service!!!!

I'm not looking for a miracle, but is it too much to ask to have someone =

provide a good explanation and apologize for NOT delivering what we paid =

for?

Do I contact the BBB????? Or is this just how I should expect to be =

treated by a company that has CLEARLY grown too big to fulfill it's =

promises to customers!!

I didn't expect a reply to my email to Customer Service since they =

clearly have no regard for the services they claim to provide.

We have likely purchased our LAST gateway. =20

Typical corporate "too big for our own good" behavior. =20

They've done a nice job feeding the stereotype!